Photo via The Straits Times

Major outage hits Microsoft Outlook; Singapore users affected

Read the original at The Straits Times ↗
Cite

The Straits Times. (2026, November 12). Major outage hits Microsoft Outlook; Singapore users affected. The Straits Times. https://www.straitstimes.com/world/major-outage-hits-microsoft-outlook

Dated from the outlet's own feed. Check the original for its byline.

The Straits Times · collected 2026-11-12 · by The Straits Times

Quick Summary

Microsoft Outlook suffered a major outage on November 13 that affected Microsoft 365 connectivity for users in multiple regions, including Singapore. Downdetector recorded nearly 130,000 user reports of issues shortly after 1pm Eastern Time, with those numbers declining to approximately 60,000 by 3pm Eastern Time. Microsoft attributed the errors to elevated load across its infrastructure and reported that it paused all deployments and restarted servers to mitigate the impact.
Written by AI on 2026-11-13, from this article's own text only (the story summary below draws on all the coverage).
See how they differ ↓

How they differ

24 outlets covered “Microsoft outage”.

What each outlet says

One AI summary per outlet of its latest article on this story, written from that article alone and checked against it. Open the article for the outlet's own words.

The Straits TimesThis outlet12 Nov

Microsoft Outlook suffered a major outage on November 13 that affected Microsoft 365 connectivity for users in multiple regions, including Singapore. Downdetector recorded nearly 130,000 user reports of issues shortly after 1pm Eastern Time, with those numbers declining to approximately 60,000 by 3pm Eastern Time. Microsoft attributed the errors to elevated load across its infrastructure and reported that it paused…

Major outage hits Microsoft Outlook; Singapore users affected (this article)2 articles from The Straits Times on this story
ABC News (AU)13 Nov

This analysis explores how a global Microsoft software outage disrupted essential services like Outlook, Teams, and Authenticator for Australian businesses, government agencies, and schools. While Microsoft reported a gradual recovery starting after 9am AEST, the company struggled to find a long-term fix as servers became overwhelmed by secure connection processes. The piece highlights the vulnerability of…

How the Microsoft outage is affecting Australians →5 articles from ABC News (AU) on this story
Daily Mail13 Nov

Microsoft is struggling to resolve a massive global outage affecting platforms like Outlook, Teams, and Copilot across at least 74 countries starting around 6pm GMT on Thursday. While the company has not confirmed a specific number of impacted users out of its 430 million subscription members, the disruption has hindered governments, police forces, airlines, and the NHS in the UK. Microsoft reports that efforts to…

Microsoft says efforts to fix global outage 'not going as expected' with millions impacted worldwide →4 articles from Daily Mail on this story
Toronto Star13 Nov

Microsoft is experiencing a widespread outage affecting services like Outlook, Teams, and the Copilot AI assistant, impacting businesses and government operations globally. The company reported that more than 130,000 users on Downdetector flagged Outlook issues on Thursday, and it is currently using a "measured approach" to repair infrastructure while stating there is no evidence of a cyberattack. The report…

Microsoft outage hits companies and governments worldwide as it struggles to restore services →3 articles from Toronto Star on this story
The Independent13 Nov

Microsoft experienced a massive, hours-long outage on Friday that disabled Outlook and Teams for global corporations, governments, and platforms like OpenAI and Anthropic. While Microsoft applied server updates, the company reported that these measures had not yet resulted in a sustained recovery of services. Australian Home Affairs Minister Tony Burke stated that the company believes the disruption was caused by a…

Microsoft outage hits companies and governments worldwide as it struggles to restore services →3 articles from The Independent on this story
Evening Standard13 Nov

Microsoft experienced a massive global outage affecting services like Teams, Copilot, and Outlook, which impacted users and governments across the US, UK, India, Australia, and Japan. Microsoft executive Charles Lamanna confirmed that the disruptions were not caused by a cyber attack, while tech analyst Bob O'Donnell attributed the crash to overloaded servers. The company attempted to mitigate the issue by isolating…

‘Overloaded servers’ caused massive Microsoft outage, says computer expert →3 articles from Evening Standard on this story
Show 18 more outlets
Just the News13 Nov

Microsoft 365 users across multiple regions experienced connectivity errors on Thursday that prevented them from accessing mailboxes or sending and receiving emails through Outlook. The disruption primarily affected Exchange Online, which is Microsoft's cloud-based email service used by businesses and organizations. Microsoft engineers identified that a portion of the company's infrastructure was experiencing…

Microsoft 365 disruption impacts Outlook, email services for users nationwide →2 articles from Just the News on this story
Toronto Sun12 Nov

Microsoft 365 experienced a significant outage on Thursday, November 12, impacting users across the Americas and possibly other regions. Microsoft acknowledged the issue through posts on X, informing users about difficulties accessing Exchange Online mailboxes. Meanwhile, Scotiabank Arena in Toronto has faced criticism for introducing a $2,500 annual concert pass, which grants early access to over 50 shows but has…

News of the day: Microsoft 365 hit by massive outage across the Americas, and more →2 articles from Toronto Sun on this story
BBC13 Nov

Microsoft is currently struggling to resolve a global outage impacting services such as Teams, Outlook, and the AI software Copilot. A monitoring website reports that these connectivity problems are affecting users across 74 different countries. This piece is an explanatory report by Claire Keenan that synthesizes the known information regarding the scope and nature of the technical issues.

What happened overnight with the Microsoft global outage →2 articles from BBC on this story
The Guardian12 Nov

Microsoft is addressing a widespread outage affecting its 365 suite, including Outlook, Teams, Word, and Excel, after Down Detector recorded nearly 130,000 reports of connectivity issues. The company identified the cause as a portion of its infrastructure experiencing elevated load because a large number of servers became unexpectedly unavailable during automated checks. Microsoft is currently restarting affected…

Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affected →2 articles from The Guardian on this story
NBC News13 Nov

Today, Microsoft experienced widespread outages affecting essential tools like Outlook email, impacting hundreds of millions of users globally. NBC News reporter Allie Canal provides details about the extent and impact of the outage.

Widespread outage of Microsoft apps used by hundreds of millions →2 articles from NBC News on this story
Sydney Morning Herald13 Nov

A global Microsoft outage on a Friday morning disabled email, Teams, and Copilot platforms for Queensland government departments, including health, education, and local government. While 135,000 Queensland Health staff lost email access, Health and Ambulance Services Minister Tim Nicholls reported that emergency services, patient care, and Triple Zero remained unaffected. The report highlights the practical…

Microsoft outage cuts Queensland Health from emails, Teams →2 articles from Sydney Morning Herald on this story
The Hindu13 Nov

Microsoft experienced a widespread global outage on Friday, November 13, 2026, that prevented users from accessing Outlook and various other Microsoft 365 workplace products. DownDetector reported that over 100,000 users initially filed complaints regarding the inaccessible email service, which particularly impacted Exchange Online services used for calendars and tasks. The report focuses on the resulting loss of…

Microsoft Outage: Why did Microsoft Outlook and other products go offline globally? →2 articles from The Hindu on this story
Dawn13 Nov

Microsoft reported that its Outlook and Teams services experienced a disruption lasting approximately 10 hours on Friday, affecting businesses and government agencies globally. While Downdetector tracked over 130,000 reports of Outlook problems in the US at its peak, Microsoft stated it was not aware of any malicious activity or cyberattacks causing the issue. The reporting highlights the technical struggle to…

Microsoft says 'not aware of any malicious activity' causing Outlook outage →2 articles from Dawn on this story
Global News12 Nov

Microsoft 365 users worldwide are experiencing connectivity issues, with over 100,000 reports of outages on Downdetector. The problems began around noon Eastern and affect access to Exchange Online mailboxes and other Microsoft 365 services. Microsoft stated they are investigating and have identified elevated infrastructure load as a contributing factor.

A Microsoft 365 outage is hitting users in regions around the world →
ABC News (US)12 Nov

Microsoft reported issues with users accessing their Exchange Online mailboxes and experiencing problems with Microsoft Teams on Thursday. The company initially posted about the disruptions on social media, identifying a possible cause and working towards a fix. Updates indicated that Teams functionality was restored, but issues with Exchange Online mailboxes continued to affect users globally. Microsoft emphasized…

Outlook outage: Microsoft reports 'issues' with Teams and email →
Reason12 Nov

Stanford University is experiencing a service disruption affecting Microsoft Office 365 email and related services, such as Microsoft Teams and SharePoint Online, starting from 9:53 AM on November 12, 2026. The university’s IT department is monitoring the situation and will provide further updates by 1:30 PM. Other services with email integration, including page to email, Mailman, and Cardinal Fax, are also…

Living Today Without Email—Like Animals! →
Al Jazeera12 Nov

Thousands of Microsoft users experienced issues accessing Outlook, Teams, Copilot, and other Microsoft 365 services during a widespread outage on Thursday. Downdetector recorded reports of problems peaking at approximately 130,000 shortly after 1 p.m. Eastern Time before declining to about 77,000 by 3 p.m. The report focuses on Microsoft's technical response to the event, noting that the company identified servers…

Microsoft outage hits tens of thousands of users →
The Daily Wire12 Nov

Microsoft faced a significant outage on Thursday affecting its Microsoft 365 suite, including Outlook email and Teams collaboration tools, with nearly 130,000 reported issues on Downdetector. The company started experiencing problems accessing Exchange Online shortly before 1 p.m. ET and was working to restart servers and revert recent configuration updates to restore service.

Microsoft Outage Disrupts Email, Workplace Apps →
CBC12 Nov

On Thursday, Microsoft experienced widespread outages affecting services like Outlook and Teams, with nearly 130,000 users reporting issues on Downdetector. Microsoft attributed the disruptions to elevated load on its infrastructure, causing some servers to fail during automated checks. The company is working on a fix and reported partial restoration of Teams issues in North America earlier in the day.

Widespread outages reported across Microsoft apps →
Washington Examiner12 Nov

On Thursday, Microsoft Outlook and other Microsoft platforms experienced an outage, affecting over 120,000 users. Reports of the problem surged just before 1:30 p.m., with approximately 130,000 users encountering issues, as tracked by Downdetector. Both the mobile app and website version of Outlook were impacted.

Outage hits Microsoft Outlook, impacting more than 120,000 users →
NPR13 Nov

On Thursday, a significant outage affected Microsoft services including Outlook, causing issues for approximately 130,000 users as reported on Downdetector. Problems included difficulties sending and receiving emails and loading inboxes, alongside issues with Microsoft Teams, Copilot, and other Microsoft 365 applications. Microsoft acknowledged the disruptions and identified them as stemming from an elevated load on…

Is Outlook down? Widespread outage hits Microsoft email and other apps →
City A.M.13 Nov

Microsoft is struggling to restore Outlook, Teams, and Copilot services across 74 countries after a global outage lasted for more than 14 hours on Friday. The company attributed the issue to unexpectedly unavailable servers and reported nearly 140,000 concurrent problems with Outlook access as of Thursday evening. This report highlights the severe risks of global reliance on US tech providers, noting that the outage…

Microsoft struggling to restore Outlook and Teams after global outage →
New York Post13 Nov

A major outage impacted Microsoft 365 services, including Outlook and Teams, across the United States, Australia, Japan, and India for approximately 12 hours. Downdetector recorded a peak of over 130,000 reports of Outlook problems in the US, affecting government agencies, major AI companies like OpenAI, and various airlines. The report highlights Microsoft's struggle to stabilize the infrastructure after initial…

Microsoft platforms including Outlook, Teams down as tech giant struggles to fix outage →

Where they agree and split

Agreed

Reported by outlets on both sides of the middle

The tech giant said a part of its infrastructure was experiencing "elevated load", which was likely contributing to connectivity errors.

7 outlets
Show 1 more

Then, just before 2:15, the company said it had “paused all deployments,” moved “additional traffic off the affected infrastructure,” and that they were restarting affected servers to return them to service.

5 outlets

Framing

How the first headlines put it

Attributed to a source4
Stated as fact15
The headlines (19)

Outlook outage: Microsoft reports 'issues' with Teams and email ABC News · attributed to a source

Microsoft users report outages amid tech giant 'connectivity issues' BBC · attributed to a source

Widespread outage hits Microsoft platforms including Outlook, thousands report issues NBC News · attributed to a source

Outlook 'is down': Tens of thousands of users report website, login and app issues Daily Mail · attributed to a source

A Microsoft 365 outage is hitting users in regions around the world Global News · stated as fact

Is Outlook down? Widespread outage hits Microsoft apps Toronto Star · stated as fact

Microsoft 365 disruption impacts Outlook, email services for users nationwide Just the News · stated as fact

Is Outlook down? Widespread outage hits Microsoft and OpenAI The Independent · stated as fact

Breaking: Microsoft platforms suffering widespread outages, including Outlook ABC News (Australia) · stated as fact

Microsoft 365 hit by massive outage across the Americas Toronto Sun · stated as fact

Living Today Without Email—Like Animals! Reason · stated as fact

Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affected The Guardian · stated as fact

Microsoft outage hits tens of thousands of users Al Jazeera · stated as fact

Major outage hits Microsoft Outlook; Singapore users affected The Straits Times · stated as fact

Microsoft Outage Disrupts Email, Workplace Apps The Daily Wire · stated as fact

Widespread outages reported across Microsoft apps CBC · stated as fact

Outage hits Microsoft Outlook, impacting more than 120,000 users Washington Examiner · stated as fact

Global outage for Microsoft Sydney Morning Herald · stated as fact

Is Outlook down? Widespread outage hits Microsoft email and other apps NPR · stated as fact

The full story: what happened, how it changed, and all 46 articles →

Compared with similar articles

This article reads unscored and hedges 33% of its claims. Each row says how that neighbour differs.
Daily Mail
Hedges 4 of 22 claims Outlet record 70/100
ABC News (AU)
Hedges 3 of 8 claims Outlet record 67/100
ABC News (AU)
Hedges 1 of 18 claims Outlet record 67/100
Al Jazeera
Hedges 1 of 10 claims Outlet record 60/100
The Daily Wire
Hedges 3 of 13 claims Outlet record 59/100
NBC News
Hedges 0 of 2 claims Outlet record 77/100
NPR
Hedges 0 of 11 claims Outlet record 60/100
The Guardian
Hedges 0 of 10 claims Outlet record 65/100
Global News
Hedges 1 of 5 claims Outlet record 63/100
ABC News (US)
Hedges 2 of 8 claims Outlet record 67/100

Story

Microsoft outage
Other · 46 article(s) covering the same event. Compare every outlet's account →
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
9
sentences that state something as happening or true
Uncertain
33%
3 of 9 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
64/100
The Straits Times's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
46
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-11-13 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Straits Times · 5051 article(s) · 7 correction(s) detected
Running correction rate · 7 correction(s)

Who wrote this

The Straits Times
3419 article(s) here · 1 carrying a prediction
But soon she will outgrow it, and the international medical charity Medecins Sans Frontieres, which operates the only clinic in Gaza that can make her a new one, says it has been barred by Israel from importing the plastic.
Unverified video posted on social media purported to show a large fire at the refinery, which has been attacked several times before, including last month, on May 29 and July 31,and residents took to social media to report loud explosions overnight.
Meanwhile, a few Indian brokerages sent out alerts to the potential impact on their services, with IIFL Capital Services informing their clients that there could be a delay in responding to e-mailed queries.
While Nvidia’s board searches for a permanent successor to Huang, who spent 33 years at the helm of the firm he co-founded, chief financial officer Colette Kress will serve as interim CEO.
When Spain's Prime Minister Pedro Sanchez called a snap election last month, he was betting that anger over housing and fear of the far right would rally all shades of the left behind his Socialists.
US Senator Chris Van Hollen said on Nov 12 that he would challenge Chuck Schumer for his job as Democratic Senate leader, vowing fresh leadership to the upper chamber of Congress after the Democrats’ thumping midterms victory.
Wins by a string of openly religious Democratic candidates in last week’s midterm elections have broken the Republican stranglehold on integrating faith and politics, a change that could reshape America’s political landscape for years to come.
Trump took no action either time, and brought Huang with him on a trip to China in May.
It was not immediately clear what potential role Alice Huang, or entities connected to her, could have played in smuggling Super Micro products into China.
It is hard to imagine the current AI boom happening without Huang, his company and their chips, and it is hard to imagine what it will look like after his fall.
2026-11-13 · assertive framing · Inside Jensen Huang’s last hours as Nvidia CEO
Also by The Straits Times
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 3419 articles by The Straits Times →

Topics

Microsoft Microsoft 365 Outlook Singapore Teams

Subjects

Microsoft ORG · 4× Singapore GPE · 3× Downdetector ORG · 2× AFP ORG · 1× WASHINGTON GPE · 1×

Narrative

“We’ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors,” the company wrote on X. “We’re aggressively pursuing all pathways to reduce impact,” it said.
framing: mixed · carried by 1 article(s) · first seen 2026-11-13
Microsoft initially said it was investigating outage reports “in the Americas”, but later said it had “confirmed the issue may affect Microsoft 365 service connectivity for users in any region”.
2026-11-13 · The Straits Times
Major outage hits Microsoft Outlook; Singapore users affected · mixed framing

Claims (9 extracted, 3 hedged)

Major outage hits Microsoft Outlook; Singapore users affected AI generated WASHINGTON – asserted
users → hit → Outlook
Microsoft Outlook suffered a major outage on Nov 13, with tens of thousands of users struggling to access their email as the company said it was working “aggressively” to reduce the impact. asserted
it → suffer → impact
Microsoft initially said it was investigating outage reports “in the Americas”, but later said it had “confirmed the issue may affect Microsoft 365 service connectivity for users in any region”. uncertain
issue → say → region
Microsoft 365 is the company’s cloud-based subscription service that includes popular applications such as Outlook and Teams. asserted
that → base → Outlook
According to outage tracker Downdetector, nearly 130,000 users reported issues with Outlook shortly after 1pm Eastern Time (2am on Nov 14, Singapore time) uncertain
users → accord → Nov
Reports of outages have since declined, with about 60,000 users reporting experiencing issues with Outlook as of 3pm Eastern Time. asserted
users → decline → pm
“We’ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors,” the company wrote on X. “We’re aggressively pursuing all pathways to reduce impact,” it said. asserted
it → determine → impact
“We’ve paused all deployments, we’re moving additional traffic off the affected infrastructure, and we’re restarting affected servers to return them to service.” asserted
we → pause → service
Thousands of users also reported issues accessing Microsoft Teams, according to Downdetector. uncertain
Thousands → report → Downdetector
Give feedback · no sign-in needed

No sign-in needed for now. Your note is sent without a name, so it cannot be answered.

History Support