2026-09-24 · Evening Standard
🔮 Energy firms have been warned that they must “double down” on customer service ahead of a challenging winter for households.
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Households are facing heightened winter pressure from energy bills after regulator Ofgem raised its price cap by 4% to a three-year high, taking effect from October 1 when bills will rise by £60 per year – or £5 per month – to £1,723 for the average household using both electricity and gas.
Analysts have forecast a further 9% hike from January.
The charity’s latest ratings of firms, covering April to June, shows the median score rose slightly from 3.26 out of five in the first quarter to 3.4. assertive