Apple's first foldable iPhone has barely reached customers, and some owners are already dealing with cracked screens.
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owners → reach → screens
The iPhone Duo launched on Oct. 23 with a starting price of $1,999.
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Duo → launch → 1,999
Within hours, complaints began appearing online from people who said their new phones developed cracks along the folding display.
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phones → appear → display
Even more concerning, several reports describe damage appearing in nearly the same location.
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reports → describe → location
Some owners say their phones made unusual noises before the screens failed.
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screens → say → noises
Others noticed bright white lines spreading across the display.
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lines → notice → display
Now Apple has acknowledged the issue and says affected customers can request replacements.
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customers → acknowledge → replacements
However, the company has yet to explain exactly what's causing the failures.
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what → have → failures
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Knutsson → join → trip
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travels → learn → technology
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experience → need → ?
iPhone Duo screen problems appear days after launch
Apple spent years developing its first folding iPhone.
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Apple → appear → iPhone
The device opens to reveal a 7.6-inch display, giving people a much larger screen without carrying a separate tablet.
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device → open → tablet
When closed, it looks like a compact smartphone with a 5.4-inch outer display.
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it → close → display
The design generated enormous excitement when Apple introduced it in September.
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Apple → generate → September
However, that excitement took an unexpected turn shortly after the first phones reached customers.
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phones → take → customers
Multiple iPhone Duo owners have reported cracks developing along the center of the inner display.
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owners → report → display
In several cases, a bright line of damaged pixels extended from the fold toward the right side of the screen.
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line → damage → screen
Some owners have shared photos of the damage on Reddit, along with accounts of how quickly their new phones failed.
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phones → share → accounts
One owner, u/leftyhyzer16, said the screen cracked before setup was complete, after opening and closing the phone only a few times.
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setup → say → phone
Another owner, u/Midnight_Slump, reported a failure within six hours and received a replacement from Apple.
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owner → report → Apple
Reddit moderators also checked additional photos and Apple paperwork provided by the owner.
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moderators → check → owner
They confirmed the damaged phone and its replacement were genuine.
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phone → confirm → ?
Meanwhile, u/chimchambam said the display failed after just three hours.
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display → say → hours
That owner reported being turned away by an Apple Store before ultimately returning the phone through Verizon.
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owner → report → Verizon
All three owners described problems appearing after very little use.
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owners → describe → use
Their experiences don't tell us how widespread the issue is, but they help explain why these early screen failures are getting so much attention.
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failures → tell → attention
Apple acknowledges the cracked iPhone Duo screens
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Apple → acknowledge → screens
On Oct. 26, Apple acknowledged reports about the damaged displays.
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Apple → acknowledge → displays
In a statement provided to news outlets, the company said: "We are aware of an issue impacting the inner display on a small number of iPhone Duo units."
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We → provide → units
Apple has instructed affected owners to contact AppleCare for a replacement.
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Apple → instruct → replacement
That's encouraging news for anyone whose new phone has already failed, especially considering its $1,999 starting price.
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phone → fail → price
However, Apple hasn't disclosed exactly how many devices are affected or identified what's causing the screens to crack.
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screens → disclose → ?
We also don't know whether the problem involves a manufacturing defect affecting certain phones or something in the overall design.
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problem → know → design
We reached out to Apple for additional comment but did not receive a response before our deadline.
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We → reach → deadline
Why are the iPhone Duo screens cracking in the same place?
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screens → crack → place
Here's what caught my attention.
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what → catch → attention
Several of the damaged screens appear to crack near the hinge, right where the phone folds.
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phone → damage → hinge
That's a pretty troubling place for something to go wrong on a $2,000 folding phone.
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something → go → phone
So what's happening inside?
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what → happen → ?
…and 55 more, not listed.
The Aporia
