Apple's
went on sale on Oct. 23, and some new owners report that their devices are already broken.
asserted
devices → go → Oct.
Within days of the new iPhone Duo hitting stores, photos and videos of cracked screens began popping up online.
asserted
photos → hit → screens
Consumers said the device's inner screen broke down the middle near the hinge where the phone folds, leaving a line across the display.
asserted
phone → say → display
The Duo, whose price starts at nearly $2,000 and tops $3,000 for higher-end models, represents Apple's biggest bet in years and the first major product rollout under new Apple CEO John Ternus.
asserted
price → start → Ternus
"Loud pop"
Jesse Dalton, who lives near Frisco, Texas, bought the Duo the day it came out.
asserted
it → live → Duo
He told CBS News he had just put a case on the phone and went to open the device when it "just got super tight about halfway up the hinge.
asserted
it → tell → hinge
"Just pushed past it, assuming it was just stuck on the case or something for some reason, and the whole thing just snapped.
asserted
thing → push → reason
I just heard a loud pop, and the screen just cracked right in the middle," Dalton said.
asserted
Dalton → hear → middle
"I didn't even make it through setup," he added.
asserted
he → make → setup
Dalton said he paid about $800 for the 512-gigabyte model after an AT&T trade-in promotion, bringing the full retail price to around $2,200.
asserted
he → say → 2,200
A local Apple Store had a replacement on hand, he noted.
asserted
he → have → hand
"So they had one, and they were able to swap it out immediately.
asserted
they → have → it
"
But Dalton voiced concern about the phone's durability.
asserted
Dalton → voice → durability
"Every time I open it, I kind of have a little pause where I'm waiting to see if it catches that same way," he said.
asserted
he → open → way
Justin Smith bought a Duo as a graduation gift for his wife, Roneshia.
asserted
Smith → buy → wife
She said it cracked the following morning, less than 24 hours after purchase.
asserted
it → say → purchase
"We both woke up, and like most people, I grabbed my phone off the nightstand.
asserted
I → wake → nightstand
I went to open it up like a book, and I realized I just could not get it open.
uncertain
it → go → book
It was a lot of resistance," she said.
asserted
she → say → resistance
"When I finally was able to get it opened, that's when we heard the crack noise, like an egg cracking.
asserted
egg → get → noise
We just totally just started laughing basically because we were, like, no way, it's been less than 24 hours," Roneshia added.
asserted
Roneshia → start → ?
After taking her device to an Apple Store, she said the staff said they were unable to fix it and that the only option was a replacement.
asserted
option → take → it
But because the
, she's unsure when she'll receive a new Duo.
asserted
she → receive → Duo
"What Apple says
asserted
Apple → say → "What
Apple told CBS News it is aware that some Duo owners are reporting problems with the phone.
asserted
owners → tell → phone
"The response to iPhone Duo from early users has been incredibly positive, and we are seeing exciting things from developers who are rapidly updating their apps to take advantage of its unique form factor," the company said in a statement.
asserted
company → see → statement
"We are aware of an issue impacting the inner display on a small number of iPhone Duo units.
asserted
We → impact → units
If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement."
asserted
they → experience → replacement
Lance Ulanoff, editor at large at technology news website TechRadar, said the Duo's folding screen consists of multiple layers, including an OLED panel, glass, a plastic covering and a mechanical hinge.
asserted
screen → say → panel
The ultra-thin glass could be the most fragile part, he said.
uncertain
he → say → ?
Apple's quick acknowledgment of an issue with the device is also unusual, Ulanoff noted.
asserted
Ulanoff → note → device
"I honestly was shocked that Apple responded and acknowledged that they had seen a small number of these things.
asserted
they → respond → things
That's not typical of Apple to do that," he said.
asserted
he → say → that
Ulanoff, who said he had been using a Duo for a week and a half, hasn't had trouble with his own device.
asserted
he → say → device
"I think that this right now looks like a blip.
asserted
this → think → blip
We'll keep an eye on it if it becomes more than that."
asserted
it → keep → that
Ulanoff said owners with a damaged Duo should go to Apple, and he recommends making an appointment at an Apple Store rather than walking in.
"I would be making a beeline right back to Apple," he said.
asserted
he → say → Apple
The reports came as Apple prepared for another product event in Los Angeles this week, where the company is expected to unveil a touchscreen laptop.
asserted
company → come → laptop
The Aporia
