Search articles

“Thames Water said it apologises “unreservedly” to Mr Bainbridge and his family and is introducing additional checks to its processes to prevent such an incident from happening again.”

“- Published Thames Water has apologised to a customer after trying to take £145,000 from his bank account due to a meter reading error by the company.”

“Teacher Adam Bainbridge discovered while routinely checking his accounts early on Thursday morning that a payment of £145,562 to Thames Water had been debited from his bank account.”

“Brenda Bird's water bill more than quadrupled from £100 to £403 after Southern Water replaced the stopcocks on her meter Some say water companies have attempted to switch their billing to direct debit without consent, while others say they have been…”