"It found the hospital had no dedicated maternity complaints service and described "barriers to raising concerns, poor visibility of complaint pathways, dissatisfaction with responses, poor communication, lack of follow-up, and a perception that complaints did not lead to meaningful resolution or change."
"In particular, concerns raised in real time during care were sometimes experienced as dismissed, minimised or redirected into formal processes without meaningful response.""
Framing: assertive ·
First seen: 2026-09-07 ·
Last seen: 2026-09-07 ·
Spread: 1 articles