""When that happens, once a week, once a shift, every day for a month, and it happens to you and your colleagues, it's really hard for that cumulative effect to not start to ... have an impact on our staff and therefore their welfare."
As a result, St John Ambulance has rolled out additional training in preventative action, de-escalation, cultural safety and have introduced a policy encouraging staff to withdraw when they feel unsafe."
Framing: assertive ·
First seen: 2026-09-18 ·
Last seen: 2026-09-18 ·
Spread: 1 articles