Retired LA nurse, Vietnam vet husband slapped with nearly $10K water bill over utility’s broken meter

Read the original at New York Post ↗
Cite

Pollina, R. (2026, October 22). Retired LA nurse, Vietnam vet husband slapped with nearly $10K water bill over utility’s broken meter. New York Post. https://nypost.com/2026/10/22/us-news/los-angeles-couple-faces-9200-ladwp-water-bill-after-broken-meter-went-unnoticed-for-years/

Dated from the outlet's own feed. Check the original for its byline.

New York Post · collected 2026-10-22 · by Richard Pollina

Quick Summary

Joyce Howell, an 82-year-old retired nurse and her Vietnam War veteran husband in Los Angeles received a nearly $10,000 water bill from the Los Angeles Department of Water and Power (LADWP) for usage between February 2023 and March 2026 due to a broken meter. LADWP confirmed the couple’s meter had been non-functional for over three years but insisted they must still pay the amount, offering them a payment plan. The daughter of Joyce expressed frustration with the utility company for failing to detect the issue earlier, highlighting the financial strain on elderly individuals living on fixed incomes.
Written locally by qwen2.5:14b on 2026-10-22, using this article's own text rather than the other coverage of the same event (that is the story summary below).

AI analysis runs on qwen2.5:14b, locally

Story summary

A retired nurse named Joyce Howell and her Vietnam War veteran husband in Los Angeles were hit with a nearly $10,000 water bill by the Los Angeles Department of Water and Power (LADWP) for a period from February 2023 to March 2026. The couple learned that their water meter had been broken for those three years, meaning they had not been charged previously but were now required to pay retrospectively. Stephanie, Joyce's daughter, expressed shock at the bill and said LADWP was expecting her elderly parents, who live on a fixed income, to cover such an exorbitant amount. The couple has lived in their home since the 1960s and raised ten children there. Despite the broken meter, LADWP still insisted they pay for the water usage.

Written for “Water Bill Controversy For Elderly Couple” on 2026-10-22, grounded in this article and the 0 other(s) covering the same event.
Why this leaning score
The model judged this article politically coded and scored it -0.35, but 1 quote(s) could not be found in the article and the other 3 are attributed speech rather than the article's own narration, so the score is not published.
Written under an earlier scoring contract, which gave a paragraph rather than checkable quotes. Re-analysing this article replaces it.
Leaning score withheld for article 98408: no verified evidence · logged 2026-10-22

Story

📰 Water Bill Controversy For Elderly Couple
Politics · 1 article(s) covering the same event.

Compared with similar articles

Nothing to compare against. No article is close enough to this one for the pipeline to have linked or judged the pair.
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
19
sentences that state something as happening or true
Uncertain
11%
2 of 19 hedged ("reportedly", "may", "according to")
Leaning
withheld
no quote in the article backed the model's score
Publisher signals
66/100
New York Post's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Politics
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-10-22 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

New York Post · 12713 article(s) · 33 correction(s) detected
Running correction rate · 33 correction(s)

Who wrote this

Richard Pollina
25 article(s) here · 1 carrying a prediction
🔮 He explained that LADWP has a “responsibility” to charge customers “if water is used,” and that the utility will “work with them under terms they can afford.”
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🔮 Wyatt Anderson, 17, crossed the finish line of the Bank of America Chicago Marathon Sunday in a time of 3:56:28 — just months after he feared he might never walk again, ABC News reported.
🔮 “After 30 mins of sitting there with no air or water or light, one of the ladies started hyperventilating, passing out, and her body was shaking, completely unresponsive, and they still wouldn’t open the door,” she wrote in the comments.
🔮 McGirl could barely believe what they had reeled in.
🔮 Hearst later said she had been coerced into joining the group and believed she would be killed if she refused — an account Harris disputed for decades.
Also by Richard Pollina
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 25 articles by Richard Pollina →

Topics

LADWP Los Angeles NBC Los Angeles Vietnam War the Los Angeles Department of Water and Power

Subjects

LADWP ORG · 9× Howell PERSON · 4× NBC Los Angeles ORG · 3× Stephanie PERSON · 2× Howells PERSON · 1× Joseph Ramallo PERSON · 1× Joyce Howell PERSON · 1× Los Angeles GPE · 1× Ramallo PERSON · 1× the Los Angeles Department of Water and Power ORG · 1×

Narrative

“You are coming at my parents that have dedicated their lives as family, people, decent community, good parents, and give them back to community, and then you come with them with this bill at the end of their lives,” Stephanie told the outlet.
framing: assertive · carried by 1 article(s) · first seen 2026-10-22
🔮 He explained that LADWP has a “responsibility” to charge customers “if water is used,” and that the utility will “work with them under terms they can afford.”

Claims (19 extracted, 2 hedged)

A retired Southern California nurse and her Vietnam War veteran husband are being forced to pay nearly $10,000 for their water bill over a meter that had been broken for years. asserted
that → force → years
Joyce Howell, 82, said she and her husband have lived in their Los Angeles home since the 1960s, where they raised 10 children, but only recently were they hit with the staggering bill, NBC Los Angeles reported. asserted
NBC → say → bill
Earlier this year, the Los Angeles Department of Water and Power (LADWP) billed the couple more than $9,200 for water used between February 2023 and March 2026. asserted
Department → bill → February
Howell — initially suspected a leak somewhere in the house was behind the hefty bill — so she asked her daughter, Stephanie, to contact LADWP for answers. asserted
she → suspect → answers
An LADWP representative eventually told the family that the meter had been broken for those three years and they had not been charged for their water, but that the couple still had to pay for what they had used. “You’re going to have to pay the bill,” the representative said, according to Howell’s daughter. uncertain
representative → tell → daughter
Howell’s daughter said she was stunned that LADWP expected her elderly parents, who are both retired and living on a fixed income, to pay the massive bill. asserted
who → say → bill
“You are coming at my parents that have dedicated their lives as family, people, decent community, good parents, and give them back to community, and then you come with them with this bill at the end of their lives,” Stephanie told the outlet. asserted
Stephanie → come → outlet
“Elderly people don’t get additional income. asserted
people → get → income
They can’t go back to work. asserted
They → go → work
The couple’s daughter also blasted LADWP for not catching the issue sooner. asserted
daughter → blast → issue
Start your day with all you need to know Morning Report delivers the latest news, videos, photos and more. asserted
Report → start → news
“They should have read the meter, and they should have had whoever the technician to come out on a monthly basis or whatever to see if the meter is being read or if it was broken or not,” she said. asserted
she → read → basis
LADWP official Joseph Ramallo told NBC Los Angeles that stuck meters are rare but not unheard of for a utility that operates around 700,000 water meters and 1.7 million electric meters. asserted
that → tell → meters
Ramallo said the meter at the Howells’ 3,100-square-foot home had been broken for more than three years, but the utility can only bill customers for up to three years of past usage. asserted
utility → say → usage
The home typically racks up a monthly water bill of just over $300, he said. asserted
he → rack → 300
He explained that LADWP has a “responsibility” to charge customers “if water is used,” and that the utility will “work with them under terms they can afford.” asserted
they → explain → terms
LADWP said it offered the couple a long-term payment plan to cover the bill. asserted
it → say → bill
Howell said she has “no problem paying the bill” — but insisted that “if it was not working, somebody should have done something” long before things got so out of hand. asserted
things → say → hand
After news of the couple’s massive water bill spread, LADWP cut their bimonthly payments from $360 to $100, according to NBC Los Angeles. uncertain
LADWP → spread → Angeles
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