Kelowna businesses raise concerns over crime on Commerce Avenue

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Cite

Emmerik, K. V. (2026, September 14). Kelowna businesses raise concerns over crime on Commerce Avenue. Global News. https://globalnews.ca/news/12056364/kelowna-businesses-raise-concerns-over-crime-on-commerce-avenue/

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

Global News · collected 2026-09-14 · by Klaudia Van Emmerik

Quick Summary

Business owners on Commerce Avenue in Kelowna are raising concerns over recent crime incidents including break-ins, vandalism, and drug-related activity. Security camera footage shows various crimes such as a bicycle theft and open drug use. One incident involved an office door being locked with a garbage bag to facilitate vehicle theft. Business operators like the Goertsens report feeling unsafe due to threats and witnessing individuals carrying weapons. They also note an increase in litter, human waste, and needles around their businesses since 2018 following the opening of Hearthstone Supportive Housing. The city spokesperson acknowledged these issues and highlighted steps taken by the city to improve safety, including Crime Prevention Through Environmental Design reviews and a new rebate program for security improvements.
Written by AI on 2026-09-14, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Kelowna businesses on Commerce Avenue are expressing growing concerns over crime, including break-ins, vandalism, and open drug use, as captured by security cameras. Recent incidents include a bicycle theft from an RV rack and a glass door being kicked in. The Goertsen couple, who have owned a business there for more than a decade, reported being locked inside their office building after someone tied the door shut with a garbage bag two weeks ago. They attribute the worsening conditions to the opening of Hearthstone Supportive Housing in 2018. While acknowledging that many root causes fall under provincial and federal jurisdiction, the city remains committed to improving safety within its authority.

Written for “Crime Concerns Kelowna Businesses” on 2026-10-29, grounded in this article and the 0 other(s) covering the same event.

Story

📰 Crime Concerns Kelowna Businesses
Crime & Law · 1 article(s) covering the same event.

Compared with similar articles

Nothing to compare against. No article is close enough to this one for the pipeline to have linked or judged the pair.
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
31
sentences that state something as happening or true
Uncertain
6%
2 of 31 hedged ("reportedly", "may", "according to")
Leaning
withheld
no quote in the article backed the model's score
Publisher signals
63/100
Global News's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Crime & Law
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-14 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

Global News · 2507 article(s) · 11 correction(s) detected
Running correction rate · 11 correction(s)

Who wrote this

Klaudia Van Emmerik
23 article(s) here · 1 carrying a prediction
🔮 BC NDP Leader David Eby said Tuesday that Conservatives have taken the region for granted, arguing they cannot assume voters will automatically support them. “We have to work harder in this region; we need to earn every vote,” Eby said, while on a campaign stop in Kelowna. Dew disputed that characterization, criticizing the local NDP campaign.
🔮 “Why would we believe the NDP?
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🔮 For Tristan’s family, the guilty plea means they will not have to relive the painful details of the case through a trial.
2026-10-14 · assertive framing · Guilty plea in connection with Kelowna teen’s death
🔮 “There’s actually a plan on the books to improve traffic flow without the time and cost it would take, which would be billions of dollars to build a second crossing,” Wooldridge said.
🔮 “Getting rid of that sagebrush will definitely bring the grass back again.”
🔮 Teresa May is also taking a different approach to the campaign.
🔮 Election signs are popping up throughout Okanagan Falls as the small South Okanagan community prepares for a historic first: choosing its own mayor and council.
🔮 The proposed “Price Guard” would put a ceiling on retail margins for food staples.
🔮 Lumby Mayor Kevin Acton is running double duty on the campaign trail, seeking re-election as mayor while also running as the BC Conservative candidate in the Vernon-Lumby riding.
Also by Klaudia Van Emmerik
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 23 articles by Klaudia Van Emmerik →

Topics

Global News Hearthstone Supportive Housing Kelowna RCMP the John Howard Society

Subjects

Kelowna GPE · 3× Gerald Goertsen PERSON · 2× Global News ORG · 2× Goertsens PERSON · 2× Janine Goertsen PERSON · 2× Alicia Parsons PERSON · 1× Gerald PERSON · 1× Hearthstone Supportive Housing ORG · 1× Janine PERSON · 1× RCMP ORG · 1×

Narrative

“While many of the root causes of the rise in crime across communities in British Columbia fall within provincial and federal jurisdiction, the City remains committed to doing everything within our authority to improve safety and livability in Kelowna,” said Kevin Duggan, Community Safety Services Manager.
framing: assertive · carried by 1 article(s) · first seen 2026-09-14
🔮 The Goertsens say they believe more could and should be done at the local level.
2026-09-14 · Global News
Kelowna businesses raise concerns over crime on Commerce Avenue · assertive framing

Claims (31 extracted, 2 hedged)

Businesses on Kelowna’s Commerce Avenue say a series of break-ins, vandalism and other incidents are leaving them increasingly concerned about safety. asserted
series → say → safety
Security cameras have captured a range of crime-related incidents, including a bicycle being stolen from an RV rack, a glass door being kicked in and open drug use. asserted
bicycle → capture → rack
“It’s unacceptable to steal, it’s unacceptable to vandalize people’s property,” said Janine Goertsen, who owns a business with her husband Gerald on Commerce. asserted
who → ’ → Commerce
One of the most recent incidents happened just two weeks ago when the Goertsens found themselves temporarily locked inside their own office building. asserted
themselves → happen → building
“All of a sudden my car alarm is going off and I go and run to the door, and the door was tied shut with a garbage bag,” Gerald Goertsen said. asserted
Goertsen → go → bag
“We saw it on the camera after he tied it with a garbage bag and then went to break into our vehicle.” asserted
he → see → vehicle
The couple has operated a business on Commerce Avenue for more than a decade. asserted
couple → operate → decade
They say conditions have deteriorated significantly in recent years, a change they associate with the opening of Hearthstone Supportive Housing in 2018. asserted
they → say → 2018
“They walk around with knives and needles and all this stuff. asserted
They → walk → knives
So you never know. asserted
you → know → ?
Like it’s not safe,” Gerald Goertsen said. asserted
Goertsen → ’ → ?
“The RCMP have told me, don’t touch them, even to take them off the property because they can stab you. asserted
they → tell → you
They can hurt you and it asserted
They → hurt → you
The couple says they are now regularly cleaning up drug paraphernalia, garbage and human feces around their business. asserted
they → say → business
They also say they have witnessed people carrying weapons and have been threatened multiple times. asserted
people → say → weapons
Get breaking National news Janine says she was nearly attacked by another woman. asserted
she → get → woman
“My husband had to step in and she kept trying to go around him to get to me,” she said. asserted
she → have → me
Alicia Parsons, who works on Commerce Avenue, says she has also witnessed incidents that have left staff feeling unsafe. asserted
that → work → staff
“It’s absolutely wild,” Parsons said. asserted
Parsons → ’ → ?
“They actually locked themselves into the bathroom and broke in after hours. asserted
They → lock → hours
We’ve had people wander into the office while one of the staff was there alone and actually terrified her.” asserted
one → have → her
Global News did not receive a response from the John Howard Society, which operates the facility. asserted
which → receive → facility
In an email to Global News, a city spokesperson said the city is engaging with business operators to improve safety. asserted
city → say → safety
“While many of the root causes of the rise in crime across communities in British Columbia fall within provincial and federal jurisdiction, the City remains committed to doing everything within our authority to improve safety and livability in Kelowna,” said Kevin Duggan, Community Safety Services Manager. asserted
Duggan → fall → Kelowna
The City says it has taken additional steps to improve safety for businesses, including Crime Prevention Through Environmental Design reviews at 129 Kelowna businesses this year, resulting in more than 800 recommendations. asserted
it → say → recommendations
It also pointed to a new rebate program, which offers businesses up to $3,000 for security improvements and the business CCTV Registry, which now includes 135 registered cameras. asserted
which → point → cameras
The Goertsens say they believe more could and should be done at the local level. uncertain
more → say → level
Among their suggestions are a call centre that would allow bylaw officers to respond more quickly to complaints, as well as curfews for people staying in shelters. “We should not have to deal with this,” Janine Goertsen said. asserted
Goertsen → allow → this
She also suggested community leaders travel to other countries that have much better control of social challenges. uncertain
that → suggest → challenges
What are they doing? asserted
they → do → What
What are some of these cities doing that they don’t have the high percentage of unhoused people?” said Goertsen. asserted
Goertsen → do → people
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