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The NHS app has updated to include notifications informing users when their prescriptions are ready for collection. This feature aims to reduce unnecessary calls and trips to pharmacies by alerting users via phone or smartwatch once their medication is available. The service will be implemented at nearly 2,500 chemists across England, including all Asda and Boots locations, with officials encouraging app users to enable notifications to benefit from the new service.
Written locally by qwen2.5:14b on 2026-10-12,
using this article's own text rather than the other coverage of the
same event (that is the story summary below).
Story summary
Starting from 2023, millions of users of the NHS England app will receive phone and smartwatch alerts when their prescriptions are ready for collection. This update aims to reduce unnecessary calls or trips to pharmacies and free up staff time. As of now, nearly 2,500 chemists across England, including all Asda and Boots pharmacy shops, have implemented this service. Rob Thompson, chief digital officer at NHS England, encourages users to enable notifications in the app to benefit from this new feature. Health innovation minister James Frith praised it as a practical use of technology that enhances patients' experience while reducing administrative burdens for healthcare staff.
Written for “NHS App Prescription Notifications” on 2026-10-12,
grounded in this article and the 0 other(s) covering the same event.
Why this leaning score
This article does not take a side on a contested political
question, so it has no leaning score. That is an
answer rather than a gap: a match report or a rescue can be warmly
or critically written without being left or right, and scoring it
anyway is how approval of a subject gets recorded as a political
position.
No political leaning scored for article 72985 · logged 2026-10-12
Millions of NHS app users will now get phone and smartwatch alerts when their prescriptions are ready.
asserted
prescriptions → get → alerts
The update will help tackle unnecessary calls or premature trips to the chemist to pick up medication, NHS England said.
asserted
England → help → medication
But users will need to enable push alerts on the app to get the notifications.
asserted
users → need → notifications
Health innovation minister James Frith said: 'This is a practical example of how digital technology can make a difference to people's everyday experience of the NHS, while also helping to reduce unnecessary calls and free up valuable time for pharmacy staff to focus on supporting patients.
asserted
staff → say → patients
'Anyone that uses the NHS app should switch on notifications so they can benefit from this brilliant new service.'
It will be rolled out at nearly 2,500 chemists across England – including every Asda and Boots pharmacy shop.
asserted
It → use → shop
Rob Thompson, chief digital, data and technology officer at NHS England, said: 'The new prescription ready alerts are the latest step in the NHS giving people more control over how they manage their healthcare, as well as helping to reduce admin for staff.
'Thousands of pharmacies are already live with the service, so I'd encourage all NHS app users to enable notifications in the app so they can get the full benefit.'
Millions of NHS app users will now be able to receive notifications when their prescriptions are ready to collect
asserted
prescriptions → say → notifications
This latest feature follows the success of the NHS app's 'Amazon-style' prescription tracker that launched last May, which lets patients check on the live status of their medication, much like monitoring the progress of a parcel.
uncertain
patients → follow → parcel
Officials said this has already been used by almost 2.9million people.
asserted
this → say → people
Around one in three pharmacies in England is now offering the tracking service.
asserted
pharmacies → offer → service
Mr Thompson added: 'The NHS app's prescription tracking feature has been incredibly popular since we launched it last year, and we're now making it even easier to find out when your prescription is ready.
'
asserted
prescription → add → it
Millions of app users will be able to get near real-time alerts on their smartwatches or mobiles, avoiding the need to regularly check the app or make unnecessary trips or calls to their pharmacy.
asserted
Millions → get → pharmacy
'
Rachel Power, chief executive of the Patients Association, also welcomed the new feature, saying: 'Making it easier for patients to know when their prescription is ready can save time and reduce unnecessary trips to the pharmacy.
asserted
prescription → welcome → pharmacy
'It's something many people have been asking for, and alongside other non-digital ways of accessing information and support, can help make it easier for patients to get the information they need in a way that works for them.'
asserted
that → ask → them
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