A Calgary homeowner named Crystal Arnold lost $8,000 after hiring a contractor for home renovations through an online platform. The contractor, later identified as Omar Ghandour and charged with fraud over $5,000 by Calgary police on September 30, initially quoted $16,000 but asked for additional payments and never completed the work. Police investigation confirmed that Arnold did not receive her money back despite repeated attempts to contact the contractor.
Written locally by qwen2.5:14b on 2026-10-08,
using this article's own text rather than the other coverage of the
same event (that is the story summary below).
Story summary
A Calgary couple lost $8,000 after falling victim to contractor fraud earlier this year. Crystal Arnold and her husband hired a contractor they knew only as “Ralph” from an online platform connecting homeowners with contractors. The contractor initially quoted them $16,000 for renovating their home’s front hall but asked for an additional $5,000 to order supplies. After confronting him about the extra money, Arnold discovered that her contractor’s name was actually Omar Ghandour and he had not placed any supply orders. The Calgary Police Service confirmed Ghandour's identity and noted that the couple did not receive all the work they paid for.
Written for “Contractor Fraud Scam” on 2026-10-08,
grounded in this article and the 0 other(s) covering the same event.
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All a Calgary couple wanted was to renovate the front hall of their southeast Calgary home but instead, they lost thousands after falling victim to contractor fraud earlier this year.
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they → want → fraud
Homeowner Crystal Arnold — who lives in Deer Ridge — says she’s reminded of the $8,000 loss every time she walks up and down her stairs.
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she → live → stairs
“We remember we got ripped off, and we didn’t get everything done that we wanted to get done,” Arnold said.
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Arnold → remember → that
Arnold and her husband had been in the market for the renovation and after putting it off for the past ten years, and said they finally went all-in after finding a contractor they only knew as “Ralph” from a website that connects homeowners with contractors and renovation experts this past spring.
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that → put → contractors
“He was really nice,” she said.
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she → say → ?
“He came in (and) he seemed super knowledgeable.
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he → come → ?
He gave us a price that worked within our budget,” Arnold said.
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Arnold → give → budget
They were quoted $16,000 for the project and paid a $3,000 deposit.
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They → quote → deposit
Arnold says she started to get a bad feeling when “Ralph” asked for an additional $5,000 to order the supplies for the job.
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Ralph → say → job
Everything went south when she confronted him, she said.
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she → go → him
“He started pulling out and telling me that I was difficult to deal with, when I was demanding a date,” she said.
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she → pull → date
“He said he was gonna come, and then he no-showed on that day, and then he didn’t respond to text messages.”
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he → say → messages
Arnold said when they asked “Ralph” where he was ordering the supplies from, they were given a fake store name before he gave them the name of another store.
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he → say → store
They would not only learn that their contractor never put in an order for supplies, but his name wasn’t even Ralph.
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His name is Omar Ghandour, said the Calgary Police Service.
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Service → learn → news
Its officers investigated over several months after they determined Arnold “had paid a total of $8,000 upfront to a contractor she hired online.”
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she → investigate → contractor
The investigation also found that Arnold and the contractor “reportedly agreed to not proceed with the work, and the woman requested her money back but did not receive the full amount of the funds despite repeated efforts to communicate with the contractor.”
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woman → find → contractor
Ghandour was arrested by Calgary police on Sept. 30 and charged with fraud over $5,000.
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Ghandour → arrest → 5,000
The Consumer Investigations Unit with the Alberta government issued a consumer protection alert in 2021 to warn Albertans about Ghandour.
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Unit → issue → Ghandour
“No one deserves to get ripped off,” the Service Alberta and Red Tape Reduction ministry said in a statement.
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ministry → deserve → statement
“Albertans should always be vigilant when hiring a contractor, and our Consumer Alerts page is an important resource to help people protect themselves.
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people → hire → themselves
Consumer alerts are issued for a reason, and Albertans should take them seriously,” the statement said.
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statement → issue → them
The accused is scheduled to appear in court on Oct. 29.
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accused → accuse → Oct.
The Canadian Anti-Fraud Centre says as of June 30, nearly 10,000 people have fallen victim to fraud in Canada with more than $350 million lost.
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people → say → million
Calgary police urges anyone who has suffered a financial loss or has had their personal information compromised because of fraud to report it to CPS or Crime Stoppers.
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information → urge → CPS
Anyone who’s received a fraudulent text, email or phone call without a financial loss is asked to report it to the Canadian Anti-Fraud Centre.
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who → receive → Centre
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