The Aporia
In December 2022, a woman was sexually assaulted at a Travelodge in Maidenhead by a man who falsely claimed to be her boyfriend and obtained a key to her room within less than three minutes of approaching reception. An independent review led by barrister Paul Greaney KC found that the hotel chain fundamentally failed the victim "at every stage," treating her complaint inadequately and offering an insulting refund of £30. The review revealed significant security flaws, noting that nearly one in ten Travelodge hotels reported room intrusions this summer, indicating systemic issues not confined to just Travelodge but across the entire hospitality sector. Travelodge has since apologized "unreservedly" and initiated changes to improve guest safety, though an interim CEO admitted they still fall short of what is expected by guests.