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Intermittent 911 outages reported across Canada

Read the original at The Globe and Mail ↗
Cite

The Canadian Press. (2026, September 17). Intermittent 911 outages reported across Canada. The Globe and Mail. https://www.theglobeandmail.com/canada/article-911-outages-reported-across-canada/

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

The Globe and Mail · collected 2026-09-17 · by The Canadian Press

Quick Summary

This morning, multiple police services across Canada experienced intermittent outages with their 911 lines, affecting cities like Toronto and Ottawa. Services in Ontario and Quebec reported disruptions on social media, advising residents to use non-emergency numbers instead. The issues were largely resolved by around 7:30 a.m. ET but the cause remains unknown; telecommunications carriers are suspected as the source of the problem rather than local 911 systems.
Written by AI on 2026-09-17, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

911 service went down across parts of Canada, including in Ontario (Toronto, Waterloo), and possibly other provinces like Nova Scotia. Emergency responders reported disruptions on social media and urged residents to use non-emergency lines instead. The outages affected multiple police services such as those in Toronto, Ottawa, London, Ontario, and elsewhere. A spokesperson for Montreal police indicated that the issue stemmed from a telephone carrier responsible for 911, potentially causing calls to be rerouted nationally. Most areas reported resolution by around 7:30 a.m. ET.

Written for “911 Outage Canada” on 2026-11-02, grounded in this article and the 1 other(s) covering the same event.

Story

📰 911 Outage Canada
Crime & Law · 2 article(s) covering the same event. See how they differ ↓

Compared with similar articles

This article reads unscored and hedges 33% of its claims. Each row says how that neighbour differs.
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⚖️ Leans left Hedges 2 of 18 claims Outlet record 61/100
“The articles describe different contexts; one focuses on recent 911 outages in Canada, while the other discusses broader issues with Triple Zero services in Australia.”
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CBC News
Hedges 1 of 2 claims Outlet record 74/100
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
6
sentences that state something as happening or true
Uncertain
33%
2 of 6 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
52/100
The Globe and Mail's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
2
Crime & Law
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-17 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

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Running correction rate · 35 correction(s)
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Wire or desk byline, not an individual reporter.
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Topics

911 Canada Nova Scotia Ont Toronto

Subjects

911 ORG · 2× Canada GPE · 2× Nova Scotia GPE · 2× Ont GPE · 2× London GPE · 1× Ontario Provincial Police ORG · 1× Ottawa GPE · 1× Toronto GPE · 1× Waterloo GPE · 1× the Surete du Quebec ORG · 1×

Narrative

Police services including those in Toronto, Ottawa, London, Ont. and Waterloo, Ont., reported the disruptions on social media, urging residents to call non-emergency lines in case of an emergency. Ontario Provincial Police also said they were alerted to intermittent 911 outages in parts of the province, while the Surete du Quebec said technical issues were affecting the transfer of certain 911 calls. Many said the issue was resolved by about 7:30 a.m. ET. A spokesperson for Montreal police says the outage affected the telephone carrier responsible for 911.
framing: mixed · carried by 1 article(s) · first seen 2026-09-17
🔮 Even if calls came in, the spokesperson says, there was a possibility they would be transferred to police services elsewhere in the country.
2026-09-17 · The Globe and Mail
Intermittent 911 outages reported across Canada · mixed framing

Claims (6 extracted, 2 hedged)

Several police services across Canada reported that their 911 lines were down this morning, though the outages appeared to be resolved within an hour or two in many cases. asserted
outages → report → cases
Police services including those in Toronto, Ottawa, London, Ont. and Waterloo, Ont., reported the disruptions on social media, urging residents to call non-emergency lines in case of an emergency. Ontario Provincial Police also said they were alerted to intermittent 911 outages in parts of the province, while the Surete du Quebec said technical issues were affecting the transfer of certain 911 calls. Many said the issue was resolved by about 7:30 a.m. ET. A spokesperson for Montreal police says the outage affected the telephone carrier responsible for 911. asserted
outage → include → 911
Even if calls came in, the spokesperson says, there was a possibility they would be transferred to police services elsewhere in the country. asserted
they → come → country
Further east, the Nova Scotia government says intermittent 911 outages may affect some cellphone and VoIP users, while police in Saint John, N.B., say 911 is down on cellphones but still available from landlines “There are reports that some cellular carriers are having difficulty connecting to 911 across Canada,” the Nova Scotia government said in a statement. uncertain
government → say → statement
“The province is working to understand the full extent of the service disruption. asserted
province → work → disruption
The issue appears to be related to telecommunications carrier networks and is not a problem with the provincial 911 system itself.” The cause of the outage hasn’t yet been determined, it added, reminding residents not to call 911 to test whether the system is working as that may further affect emergency operations. uncertain
that → appear → operations
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