Intermittent 911 outages reported across Canada

Read the original at The Globe and Mail ↗
The Globe and Mail · collected 2026-09-17 · by The Canadian Press

Quick Summary

This morning, multiple police services across Canada experienced intermittent outages with their 911 lines, affecting cities like Toronto and Ottawa. Services in Ontario and Quebec reported disruptions on social media, advising residents to use non-emergency numbers instead. The issues were largely resolved by around 7:30 a.m. ET but the cause remains unknown; telecommunications carriers are suspected as the source of the problem rather than local 911 systems.
Written locally by qwen2.5:14b on 2026-09-17, using this article's own text rather than the other coverage of the same event (that is the story summary below).

AI analysis runs on qwen2.5:14b, locally

Story summary

911 service went down across parts of Canada, including in Ontario (Toronto, Waterloo), and possibly other provinces like Nova Scotia. Emergency responders reported disruptions on social media and urged residents to use non-emergency lines instead. The outages affected multiple police services such as those in Toronto, Ottawa, London, Ontario, and elsewhere. A spokesperson for Montreal police indicated that the issue stemmed from a telephone carrier responsible for 911, potentially causing calls to be rerouted nationally. Most areas reported resolution by around 7:30 a.m. ET.

Written for “911 Outage Canada” on 2026-09-17, grounded in this article and the 1 other(s) covering the same event.
Why this leaning score
This article does not take a side on a contested political question, so it has no leaning score. That is an answer rather than a gap: a match report or a rescue can be warmly or critically written without being left or right, and scoring it anyway is how approval of a subject gets recorded as a political position.
No political leaning scored for article 15966 · logged 2026-09-17

Signals How these are calculated →

Claims extracted
6
claim-shaped sentences
Uncertain
33%
2 of 6 hedged
Leaning
not political
takes no side on a contested political question
Correction & hedging signals
47.7
corrections and hedging in what we collected; not a measure of accuracy
Outlets on this story
2
Crime & Law
Narrative spread
1
articles carrying this framing
Analyzed 2026-09-17 · how these are computed

Story

📰 911 Outage Canada
Crime & Law · 2 article(s) covering the same event. See how they differ ↓

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Compared with similar articles

This article reads unscored and hedges 33% of its claims. Each row says how that neighbour differs.
CBC News
⚖️ leaning not scored 🔴 50% hedged 1 of 2 📰 publisher trust 76
“Both articles report on the same day's incident of 911 outages affecting Ontario and parts of Canada, with similar locations mentioned.”

Publisher

The Globe and Mail · 286 article(s) · 15 correction(s) detected
Running correction rate · 15 correction(s)
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Who wrote this

The Canadian Press
43 article(s) here · 1 carrying a prediction
🔮 Even if calls came in, the spokesperson says, there was a possibility they would be transferred to police services elsewhere in the country.
2026-09-17 · mixed framing · Intermittent 911 outages reported across Canada
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🔮 The team said that general manager Kevin Cheveldayoff would address the media on Thursday morning, but did not specify the length of the suspension. Hellebuyck, a three-time Vezina Trophy winner and 2025 Hart Trophy winner as NHL MVP, publicly requested a trade from the team on Aug. 27.
🔮 Calian Group Ltd. has signed a deal to form a partnership with Ukrainian technology and defence company SkyFall that will focus on drone-enabled defence training.
🔮 The facility will include a high-performance training centre, a domed playing field and other spaces for community, academic and athletic uses.
🔮 The tournament will also determine the teams that advance to next weekend’s final NORCECA qualification stage for the 2028 Los Angeles Olympics.
🔮 VANCOUVER - British Columbia seaplane operator Harbour Air is buying Pacific Coastal Airlines, forming a new regional airline group that will fly to 25 destinations.
🔮 The statement describes McCrystal as a special person who moved through life with equal parts determination and fun and says her absence will leave a hole in communities in skyrunning, Squamish and beyond. "While we desperately wish we could have found her, we find peace in knowing that she was doing what made her feel most alive until her very last moments, and that she remains among the mountains where she felt most at home," the statement says.
🔮 The White House said last week it would impose 50 per cent tariffs on goods representing about 0.6 per cent of U.S. imports from Canada, such as outboard motorboats and metal and paper products.
Wire or desk byline, not an individual reporter.
Also by The Canadian Press
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 43 articles by The Canadian Press →

Topics

911 Canada Nova Scotia Ont Toronto

Subjects

911 ORG · 2× Canada GPE · 2× Nova Scotia GPE · 2× Ont GPE · 2× London GPE · 1× Ontario Provincial Police ORG · 1× Ottawa GPE · 1× Toronto GPE · 1× Waterloo GPE · 1× the Surete du Quebec ORG · 1×

Narrative

Police services including those in Toronto, Ottawa, London, Ont. and Waterloo, Ont., reported the disruptions on social media, urging residents to call non-emergency lines in case of an emergency. Ontario Provincial Police also said they were alerted to intermittent 911 outages in parts of the province, while the Surete du Quebec said technical issues were affecting the transfer of certain 911 calls. Many said the issue was resolved by about 7:30 a.m. ET. A spokesperson for Montreal police says the outage affected the telephone carrier responsible for 911.
framing: mixed · carried by 1 article(s) · first seen 2026-09-17
🔮 Even if calls came in, the spokesperson says, there was a possibility they would be transferred to police services elsewhere in the country.
2026-09-17 · The Globe and Mail
Intermittent 911 outages reported across Canada · mixed framing

Claims (6 extracted, 2 hedged)

Several police services across Canada reported that their 911 lines were down this morning, though the outages appeared to be resolved within an hour or two in many cases. asserted
outages → report → cases
Police services including those in Toronto, Ottawa, London, Ont. and Waterloo, Ont., reported the disruptions on social media, urging residents to call non-emergency lines in case of an emergency. Ontario Provincial Police also said they were alerted to intermittent 911 outages in parts of the province, while the Surete du Quebec said technical issues were affecting the transfer of certain 911 calls. Many said the issue was resolved by about 7:30 a.m. ET. A spokesperson for Montreal police says the outage affected the telephone carrier responsible for 911. asserted
outage → include → 911
Even if calls came in, the spokesperson says, there was a possibility they would be transferred to police services elsewhere in the country. asserted
they → come → country
Further east, the Nova Scotia government says intermittent 911 outages may affect some cellphone and VoIP users, while police in Saint John, N.B., say 911 is down on cellphones but still available from landlines “There are reports that some cellular carriers are having difficulty connecting to 911 across Canada,” the Nova Scotia government said in a statement. uncertain
government → say → statement
“The province is working to understand the full extent of the service disruption. asserted
province → work → disruption
The issue appears to be related to telecommunications carrier networks and is not a problem with the provincial 911 system itself.” The cause of the outage hasn’t yet been determined, it added, reminding residents not to call 911 to test whether the system is working as that may further affect emergency operations. uncertain
that → appear → operations
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