At the end of the film Love Actually, the split screen gradually expands to show hundreds of different scenes from airports: people hugging, crying, saying their hellos or goodbyes.
asserted
people → expand → hellos
It serves as a touching reminder that everyone has a story; we all matter to somebody.
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we → serve → somebody
It was somewhat the opposite at airports across the United States on Friday afternoon – hundreds of thousands of people clutching phones, hastily revising plans, corralling bored children, waiting in line to rebook flights, searching for luggage, queueing at Starbucks or the airport bar.
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thousands → clutch → Starbucks
US airspace handles about 45,000 flights a day, through some of the world’s busiest airports: Chicago’s O’Hare, Atlanta’s Hartsfield-Jackson, Texas’ Dallas-Fort Worth.
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airspace → handle → airports
It’s rarely glamorous, but when the system works, it is pretty impressive.
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it → ’ → ?
When it fails, it’s miserable.
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it → fail → ?
Such was the case when the US Federal Aviation Administration (FAA) ordered an exceedingly rare nationwide ground stop after technical problems plagued critical air traffic control systems.
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problems → order → systems
About 15,000 flights were either cancelled or delayed, affecting millions of passengers and their families.
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flights → cancel → passengers
At Ronald Reagan Washington National Airport, 31-year-old Madeline DeMaske was hoping to head home to Denver, Colorado after a whirlwind work trip to the nation’s capital.
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DeMaske → hop → capital
“Now I get one more day in DC,” she said.
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she → get → DC
DeMaske was already on board her plane, about to start taxiing, when the pilot and gate agent entered to tell passengers they were stuck on the tarmac.
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they → start → tarmac
She waited at the terminal for hours, hearing rumours that things might change soon.
uncertain
things → wait → rumours
“My flight was cancelled five minutes before [the flight ban] was lifted.”
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ban → cancel → ?
Some gates inside the terminal were quiet, DeMaske said, but others were “very chaotic”, with long lines at the information desk.
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others → say → desk
Other people said that while there was a scramble for phone charging stations, Washington’s city airport retained its reputation for being pretty calm and genial.
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airport → say → reputation
DeMaske rebooked on the same flight 24 hours later.
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DeMaske → rebooke → flight
She watched the price of hotels climb while she waited.
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she → watch → hotels
“There’s definitely an Uber surcharge going on right now that’s pretty crazy,” she said.
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she → ’ → ?
“This delay is going to cost me several hundred dollars.”
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delay → go → dollars
Rob Field, from Detroit, was still at his hotel when he heard there was going to be a delay, but he headed to the airport anyway.
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he → hear → airport
It was only once he arrived that he found out the full extent of the disruption.
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he → arrive → disruption
“I’m going to go back to the hotel tonight, see where we’re at in the morning,” he said shortly before the stop order was lifted.
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order → go → morning
“If they still don’t know, it’s an eight-hour drive; I’ll probably just drive.”
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I → know → ?
Carrie Trost and Corey Harlow were supposed to fly to Florida to watch the US men’s national soccer team play Haiti in Miami.
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team → suppose → Miami
They said they had received mixed messages about whether their flight had been cancelled or delayed until the morning.
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flight → say → morning
What would they do?
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they → do → What
“Go on the internet and keep our fingers crossed,” Trost said.
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Trost → go → internet
During their long waits, people had the time to think about the potential causes of the apparent system failure.
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people → have → failure
While information was scant, and nothing was known for sure, they had their theories.
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they → know → theories
“They’re not going to tell us what it really is, if it’s a cyber type of thing – at least not right now,” Field said.
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Field → go → thing
He said he was also worried about AI.
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he → say → AI
“Absolutely – you have to be … weird things are starting to happen.”
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things → have → ?
DeMaske noted the FAA had expanded the rollout of its new AI flight-tracking system this week, and that the agency’s existing infrastructure was quite dated.
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infrastructure → note → system
“How are they mixing this very ancient technology with very new technology?
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they → mix → technology
You would think maybe it’s not meshing very well,” she said.
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she → think → ?
At a news conference at the White House, Homeland Security Secretary Markwayne Mullin said there was no connection to an outage of Microsoft systems the previous day, and no evidence a cyberattack was to blame.
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cyberattack → say → systems
Shortly after officials confirmed the ground stop had been lifted, an announcement came over the PA system at Reagan National: two Alaska Airlines flights would soon depart for the West Coast.
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flights → confirm → Coast
People were spotted running through the terminal with their luggage, trying to make a flight that was suddenly back on.
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that → spot → flight
But most flights were still showing as either cancelled or delayed for hours, some well into Saturday.
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flights → show → Saturday
Though many people had given up and left, signs of normality began to resume.
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signs → give → normality
…and 5 more, not listed.