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Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia

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Cite

Guardian staff, & Belot, H. (2026, November 14). Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia. The Guardian. https://www.theguardian.com/australia-news/2026/nov/14/microsoft-deeply-sorry-for-global-disruption-that-could-have-billion-dollar-impact-on-australia

Dated from the outlet's own feed. Check the original for its byline.

The Guardian · collected 2026-11-14 · by Guardian staff, Henry Belot

Quick Summary

Microsoft issued a public apology for a technical outage that lasted approximately 18 hours starting on a Friday morning, affecting millions of users and organizations globally. Experts warn the disruption could cause billions of dollars in damage to the Australian economy and potentially force small businesses to close due to a lack of fallback systems. The Australian Computer Society is using the event to call for an urgent federal government review of the nation's heavy reliance on a single foreign technology provider for critical systems.
Written by AI on 2026-11-14, from this article's own text only (the story summary below draws on all the coverage).
See how they differ ↓

How they differ

30 outlets covered “Microsoft says consumer products services recovered; still”.

What each outlet says

One AI summary per outlet of its latest article on this story, written from that article alone and checked against it. Open the article for the outlet's own words.

The GuardianThis outlet14 Nov

Microsoft issued a public apology for a technical outage that lasted approximately 18 hours starting on a Friday morning, affecting millions of users and organizations globally. Experts warn the disruption could cause billions of dollars in damage to the Australian economy and potentially force small businesses to close due to a lack of fallback systems. The Australian Computer Society is using the event to call for…

Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia (this article)6 articles from The Guardian on this story
Evening Standard13 Nov

Microsoft reported a major global outage beginning at 6pm GMT on Thursday that disrupted services including Outlook, Teams, and Copilot. The technology giant attributed the incident to a technical issue during a network capacity upgrade rather than a cyber attack, with over 130,000 users in the US reporting issues at its peak. The outage forced the UK Government and NHS England to activate contingency measures…

Microsoft ‘deeply sorry’ for disruption caused by major global outage →23 articles from Evening Standard on this story
Daily Mail14 Nov

A software bug struck Microsoft's Outlook, Word, Excel, and Teams at approximately 6 p.m. on a Thursday, causing an outage that affected up to 430 million users across 74 countries. The meltdown disrupted essential British infrastructure, including 47 NHS trusts, 25 police force areas, and 116 schools, forcing some organizations to revert to paper records and fax machines. This analysis frames the incident as a…

Microsoft glitch exposes Britain's reliance on a tiny number of US tech giants on the day digital doom stared us in the face →10 articles from Daily Mail on this story
BBC13 Nov

Microsoft issued an apology for a global technical outage that disrupted services like Outlook and Teams for nearly 24 hours across more than 70 countries. The issue, which affected over 430 million users, originated from a network capacity upgrade and impacted diverse entities ranging from the Japanese government and the UK's NHS to schools, hospitals, and private businesses. The report highlights the wide-ranging…

Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption →9 articles from BBC on this story
Al Jazeera14 Nov

Microsoft services began recovering on Friday following a global outage that disrupted Outlook and Teams in more than 70 countries. The outage impacted essential infrastructure, including courts, pharmacies, and government agencies. Microsoft attributed the disruption to an elevated load and explicitly ruled out a cyberattack as the cause of the incident.

Microsoft services begin recovering after global outage →7 articles from Al Jazeera on this story
Toronto Star13 Nov

This first-person account describes how a Microsoft outage on Thursday disrupted the workday of Madison Smith and her colleagues in Vancouver. The report focuses on the personal impact of the technical failure, noting that email bouncebacks and app errors forced employees to take an early lunch and slowed down productivity. Smith, a mechanical engineer-in-training, specifically details how the continued outage…

Early lunch, more chatter: Microsoft outage brings workers to a standstill →6 articles from Toronto Star on this story
Show 24 more outlets
Just the News13 Nov

Microsoft confirmed on Friday that a technical issue, rather than a hack or rogue AI, caused an outage for online consumer services including Outlook, OneDrive, and Teams. The disruption began on Thursday and impacted users throughout the workday and into the evening as the company worked to resolve an issue introduced during a network capacity upgrade. While Microsoft reported that services were recovering, reports…

Microsoft says online services including Outlook were not disrupted by AI or hack →6 articles from Just the News on this story
ABC News (AU)13 Nov

Microsoft issued a public apology after a global technical outage affecting products like Outlook and Teams disrupted healthcare, corporate earnings, and school communications in 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure following a network capacity upgrade, explicitly ruling out any cyber or AI-related malicious activity as the cause. While Microsoft…

Microsoft 'deeply sorry' for global outage, reports 'broad recovery' of services →6 articles from ABC News (AU) on this story
Dawn13 Nov

Microsoft issued a public apology on Friday after a technical outage beginning Thursday disrupted products like Outlook and Copilot across 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure rather than cyber or AI activity, while reporting a broad recovery of services as of Friday. The outage caused specific disruptions including a halt in New Zealand visa…

Microsoft 'deeply sorry' as outage triggers global chaos →6 articles from Dawn on this story
NBC News14 Nov

Microsoft is currently attempting to recover from a massive outage that the company attributes to a technical issue rather than a cyberattack or artificial intelligence. The company reports that it does not yet have a timeline for a full recovery. This report by NBC News focuses on the company's scramble to address the disruption and its official explanation for the cause.

Microsoft scrambles to recover after massive outage →5 articles from NBC News on this story
The Hindu14 Nov

Microsoft reported that its consumer products services fully recovered at 4:10 p.m. UTC on Friday, November 13, 2026, while enterprise Microsoft 365 services showed only sustained recovery. The company is currently monitoring a backlog of accrued email messages before declaring the enterprise issue resolved. This update emphasizes that Microsoft is conducting an extended monitoring period due to the severity of the…

Microsoft says consumer products services recovered; still monitoring enterprise services →5 articles from The Hindu on this story
Global News13 Nov

This analysis explores how a global Microsoft outage affecting services like Outlook, Teams, and Copilot highlighted Canada's vulnerability due to its heavy reliance on a single U.S. tech provider. The outage impacted businesses and the federal government across regions from North America to the Asia Pacific, affecting a platform with nearly half a billion paid subscriptions as of January. Experts in the piece argue…

How Microsoft outage shows risk of tech monopolies: ‘We were just helpless’ →4 articles from Global News on this story
The Independent13 Nov

A massive outage of Microsoft Outlook, Teams, and AI Copilot disrupted hospitals, airports, schools, and government offices globally from Washington to Tokyo. The disruption affected nearly 500 million users and occurred over a two-day period ending Friday, during which Microsoft reported improvements in service availability but acknowledged lingering intermittent issues. This report focuses on the cultural reaction…

Microsoft went down and social media had a field day: ‘Take your time’ →4 articles from The Independent on this story
Toronto Sun13 Nov

Microsoft reported that it is making progress in restoring workplace platforms like Outlook and Teams following a massive global outage that began around 12 p.m. ET on Thursday. The outage reached 74 countries and territories within an hour, impacting tens of millions of users and causing infrastructure failures at organizations such as Unity Health Toronto and VIA Rail. Microsoft identified the root cause as a…

Outlook, Microsoft 365 seeing ‘improvements’ amid global outage →4 articles from Toronto Sun on this story
Sydney Morning Herald13 Nov

Microsoft reported that widespread outages affecting its Outlook, Teams, and Copilot services across more than 70 countries on Thursday were caused by a technical issue during a network capacity upgrade. The company confirmed there was no evidence of cyberactivity, noting that the disruption impacted millions of users including the UK's National Health Service and the US House of Representatives. While Microsoft is…

Microsoft’s global outage and fixes: What we know →4 articles from Sydney Morning Herald on this story
The Straits Times14 Nov

This report describes the internal and external response to a massive Microsoft outage on November 12 that disabled email and services like Teams and Copilot for hospitals, schools, and government offices. Microsoft executives and engineers spent hours triaging the issue, which they identified as a result of a recent network upgrade that shut down servers and forced a gradual, staged restoration to avoid…

Inside Microsoft’s rush to get back online after a Global Outage →4 articles from The Straits Times on this story
The Globe and Mail14 Nov

This analysis explores how a Microsoft service outage beginning around midday on Thursday in Canada disrupted communications for millions of people, including schools, hospitals, police, and government offices. While the outage hampered productivity for public institutions, the piece highlights a counter-perspective from Professor Fenwick McKelvey, who suggests the temporary silence of email provided workers with a…

How Microsoft’s Outlook outage liberated workers, but hobbled public institutions →4 articles from The Globe and Mail on this story
CBC13 Nov

A massive Microsoft outage, attributed to server problems rather than malicious activity, has disrupted Microsoft 365 services like Outlook, Teams, and Copilot across at least 74 countries for over 12 hours. The disruption has impacted various sectors including healthcare, transportation, and government services, causing specific issues such as "code grey" infrastructure failures at Unity Health Toronto and…

Global Microsoft outage stretches into 2nd day →3 articles from CBC on this story
City A.M.13 Nov

A global Microsoft outage beginning on Thursday evening disrupted critical services like Outlook and Teams, causing significant productivity losses for British companies including Asda, Natwest, and Great Western Railway. While Asda has restored its operations, some experts warn that the outage could become one of the most economically damaging technology failures in history, potentially costing businesses billions…

Asda and Natwest hit as Microsoft outage sparks ‘bad day for UK PLC’ →3 articles from City A.M. on this story
CBS News13 Nov

This report provides a brief news update on an ongoing widespread Microsoft 365 outage. The disruption currently impacts workers who rely on Microsoft's services, including email and other related functions. The text does not provide specific numbers or a timeline for the outage.

Widespread Microsoft 365 outage continues, impacting email and other services →3 articles from CBS News on this story
Washington Examiner13 Nov

Microsoft issued a statement on Friday morning confirming that there is no evidence of malicious activity related to a global outage affecting Outlook and other Office 365 applications. The company stated it will continue to treat the incident with urgency while preparing a Post-Incident Report to identify the root cause and subsequent defense-in-depth actions. The report focuses specifically on the company's…

Microsoft confirms ‘no evidence of malicious activity’ in widespread outage of Outlook →2 articles from Washington Examiner on this story
New York Post13 Nov

Microsoft reported that its services are returning to normal following a historic global outage that began around midday Thursday and disrupted millions of users, including government workers, hospital employees, and students. The company clarified that the issue was a technical failure not related to cyberattacks or AI agents, though the outage affected Microsoft’s Copilot assistant and caused partners OpenAI and…

Microsoft says service is returning to normal, AI not to blame for ‘historic’ outage →2 articles from New York Post on this story
ABC News (US)12 Nov

Microsoft reported issues with users accessing their Exchange Online mailboxes and experiencing problems with Microsoft Teams on Thursday. The company initially posted about the disruptions on social media, identifying a possible cause and working towards a fix. Updates indicated that Teams functionality was restored, but issues with Exchange Online mailboxes continued to affect users globally. Microsoft emphasized…

Outlook outage: Microsoft reports 'issues' with Teams and email →
Reason12 Nov

Stanford University is experiencing a service disruption affecting Microsoft Office 365 email and related services, such as Microsoft Teams and SharePoint Online, starting from 9:53 AM on November 12, 2026. The university’s IT department is monitoring the situation and will provide further updates by 1:30 PM. Other services with email integration, including page to email, Mailman, and Cardinal Fax, are also…

Living Today Without Email—Like Animals! →
The Daily Wire12 Nov

Microsoft faced a significant outage on Thursday affecting its Microsoft 365 suite, including Outlook email and Teams collaboration tools, with nearly 130,000 reported issues on Downdetector. The company started experiencing problems accessing Exchange Online shortly before 1 p.m. ET and was working to restart servers and revert recent configuration updates to restore service.

Microsoft Outage Disrupts Email, Workplace Apps →
NPR13 Nov

On Thursday, a significant outage affected Microsoft services including Outlook, causing issues for approximately 130,000 users as reported on Downdetector. Problems included difficulties sending and receiving emails and loading inboxes, alongside issues with Microsoft Teams, Copilot, and other Microsoft 365 applications. Microsoft acknowledged the disruptions and identified them as stemming from an elevated load on…

Is Outlook down? Widespread outage hits Microsoft email and other apps →
The Dispatch13 Nov

This piece is a humorous observation rather than a news report on Nvidia. It notes that Microsoft Outlook and Teams experienced a service outage on Thursday due to reported connectivity errors. The text does not provide any specific numbers or details regarding Nvidia's leadership or future plans.

Jensen Huang Is Out. What’s Next for Nvidia? →
Time13 Nov

A massive Microsoft service outage affecting Outlook, Teams, and Copilot persisted into a second day, disrupting communication for governments, businesses, and healthcare providers globally. The incident impacted major entities including the UK government, the National Health Service, U.S. municipal governments in Florida and Texas, and Australian federal agencies like the ASIO. While Microsoft reported "encouraging…

Microsoft Struggles to Repair Worldwide Outage. Here's What You Need to Know →
Daily Caller13 Nov

Microsoft reported on November 13, 2026, that email backlogs are approaching normal levels following a nearly day-long outage that disrupted Outlook, Teams, Copilot, and other Microsoft 365 services. The outage affected more than 130,000 Outlook users, and while the company found no evidence of malicious activity, this marks the fourth major outage for the company in 2026. The report focuses on the ongoing recovery…

Microsoft Says Email Backlog ‘Approaching Normal’ After Outage Paralyzes Outlook →
Semafor13 Nov

Microsoft reported progress in restoring services after a Thursday outage impacted Outlook, Teams, and Copilot across more than 70 countries. The disruption forced schools and agencies in Australia and Japan to go analog, while UK police departments advised the public to avoid using online crime submission forms. The piece frames the event as a cautionary tale about the global reliance on a few companies as single…

Microsoft reports progress in restoring service after global outage →

Where they agree and split

Agreed

AI · cited, from two or more outlets

  • The outage affected a wide range of Microsoft 365 offerings that interact with Exchange Online and email services.45
  • Services including Outlook, Teams, and AI assistant Copilot were reported to be down.45
Quoted from the coverage (4)

OpenAI and Anthropic each reported that they were facing problems connecting with Microsoft 365 tools, underscoring the ripple effects of outages as more people use artificial intelligence platforms to interact with other companies’ software.

11 outlets

“We are seeing broad recovery and stability across our services,” Microsoft said on social media.

10 outlets

Microsoft has insisted that the outages did not appear to be the result of a cyber attack

9 outlets

On Wall Street, Workhorse Group, an industrial manufacturer, rescheduled its Q3 earnings call that was scheduled for Thursday afternoon because of the outage.

8 outlets

Framing

How the first headlines put it

  • ABC News (US) focused on the initial report of issues with Teams and email, while Toronto Star highlighted the global impact on companies and governments.14
  • Global News emphasized Microsoft's struggle to restore services, while The Globe and Mail discussed the impact on workplace productivity and public institutions.56
Attributed to a source4
Stated as fact23
The headlines (27)

Outlook outage: Microsoft reports 'issues' with Teams and email ABC News · attributed to a source

Microsoft users report outages amid tech giant 'connectivity issues' BBC · attributed to a source

Widespread outage hits Microsoft platforms including Outlook, thousands report issues NBC News · attributed to a source

Outlook 'is down': Tens of thousands of users report website, login and app issues Daily Mail · attributed to a source

A Microsoft 365 outage is hitting users in regions around the world Global News · stated as fact

Is Outlook down? Widespread outage hits Microsoft apps Toronto Star · stated as fact

Microsoft 365 disruption impacts Outlook, email services for users nationwide Just the News · stated as fact

Is Outlook down? Widespread outage hits Microsoft and OpenAI The Independent · stated as fact

Breaking: Microsoft platforms suffering widespread outages, including Outlook ABC News (Australia) · stated as fact

Microsoft 365 hit by massive outage across the Americas Toronto Sun · stated as fact

Living Today Without Email—Like Animals! Reason · stated as fact

Microsoft hit by widespread outage Sydney Morning Herald · stated as fact

Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affected The Guardian · stated as fact

Microsoft outage hits tens of thousands of users Al Jazeera · stated as fact

Major outage hits Microsoft Outlook; Singapore users affected The Straits Times · stated as fact

Microsoft Outage Disrupts Email, Workplace Apps The Daily Wire · stated as fact

Widespread outages reported across Microsoft apps CBC · stated as fact

Outage hits Microsoft Outlook, impacting more than 120,000 users Washington Examiner · stated as fact

Is Outlook down? Widespread outage hits Microsoft email and other apps NPR · stated as fact

Microsoft 365 outage drags on as company observes ‘limited recovery’ The Hindu · stated as fact

Microsoft outage drags on for hours, disrupting Outlook, Teams for businesses and governments Dawn · stated as fact

Microsoft outage LIVE: Outlook, hotmail and Teams down for London users with fix ‘not going as expected’ Evening Standard · stated as fact

Microsoft struggling to restore Outlook and Teams after global outage City A.M. · stated as fact

Microsoft platforms including Outlook, Teams down as tech giant struggles to fix outage New York Post · stated as fact

Microsoft battling major worldwide outage CBS News · stated as fact

Microsoft outage hits companies and governments worldwide The Globe and Mail · stated as fact

Jensen Huang Is Out. What’s Next for Nvidia? The Dispatch · stated as fact

Words to watch (4)

First Thing: Global Microsoft outage chaos as tech firm says there are ‘signs of stabilisation’ The Guardian

Microsoft meltdown: Caused by AI? A cyber attack? Your questions answered Daily Mail

Microsoft 'deeply sorry' as outage triggers global chaos Dawn

What is causing the Microsoft outage? Experts wade in on tech collapse causing global chaos Evening Standard

The full story: what happened, how it changed, and all 134 articles →

Compared with similar articles

This article reads unscored and hedges 15% of its claims. Each row says how that neighbour differs.
Evening Standard
Hedges 3 of 23 claims Outlet record 64/100
Evening Standard
Hedges 3 of 24 claims Outlet record 64/100
ABC News (AU)
Hedges 2 of 37 claims Outlet record 67/100
BBC News
Hedges 3 of 24 claims Outlet record 66/100
The Independent
Hedges 0 of 11 claims Outlet record 59/100
Al Jazeera
Hedges 11 of 96 claims Outlet record 60/100
Evening Standard
Hedges 2 of 19 claims Outlet record 64/100
Evening Standard
Hedges 2 of 8 claims Outlet record 64/100
BBC News
Hedges 0 of 3 claims Outlet record 66/100

Story

Microsoft says consumer products services recovered; still
Other · 134 article(s) covering the same event. Compare every outlet's account →
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
27
sentences that state something as happening or true
Uncertain
15%
4 of 27 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
65/100
The Guardian's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
134
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-11-14 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Guardian · 3416 article(s) · 7 correction(s) detected
Running correction rate · 7 correction(s)

Who wrote this

Guardian staff
100 article(s) here · 1 carrying a prediction
The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned.
Chris Van Hollen, the Democratic senator of Maryland, said Thursday that he will run for Senate majority leader in the next Congress, setting up a challenge to Democratic leader Chuck Schumer after the party swept to power in the midterm elections.
New reports have since fallen from that peak, but many said they couldn’t send and receive emails, or had trouble loading their inboxes altogether.
“As they started digging you could hear little Koah crying.
“We will work together to take robust action against those we suspect of any criminal activity that could undermine our national security.”
Huang said in an open letter posted on Nvidia’s website: “I support the investigation and will cooperate fully.
A vote in the US House of Representatives could take place as soon as this week.
It added that the formal appointment would take place in an official ceremony on Sunday at the president’s residence in Jerusalem.
This will require creative and unconventional political steps.”
Snow blanketed parts of New South Wales, Victoria and Tasmania across the weekend as an unseasonal cold blast whipped through Australia’s south-east, but forecasters say warm temperatures and thunderstorms are on the way.
Wire or desk byline, not an individual reporter.
Also by Guardian staff
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 100 articles by Guardian staff →
Henry Belot
14 article(s) here · 1 carrying a prediction
Flights from Melbourne Airport were also affected, with passengers expected to depart for Los Angeles shortly after 10am being so far delayed by more than two hours.
The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned.
These online interviews test candidate ideas for the future of the state, their knowledge of the parliamentary system and how they could contribute to a future One Nation government.
Meanwhile, the Electrical Trades Union (ETU) state council resolved on Wednesday not to run a statewide campaign for Labor, despite spending more than $1.6m supporting the party at the last election, with funds to be diverted to support members who could be called before the construction royal commission.
But the AFP and Victoria police insist they had no intelligence to suggest 43-year-old Brendan Nugent would go on to allegedly drive a Toyota LandCruiser into the independent MP Helen Haines in a targeted attack.
When Haines posted on X about an ABC QandA episode, Nugent wrote “Would’ve been nice to include a politician who takes climate change seriously, such as yourself”.
Another AI-generated video depicts the Brisbane Lions player Will Ashcroft.
Pocock was not satisfied by the response, and said “most taxpayers would be questioning if these payments are good value for money”.
“I refer to your correspondence on 3 September requesting that I intercede on behalf of NextDC Limited in the decision of the minister for planning …” Horne wrote to Scroggie on Monday. “I do not believe that it would be appropriate for me to lend my support to the application and nor do I wish to.”
A flood of water – emblematic of Victoria’s “tsunami of debt”, forecast to hit $199bn in the next four years – gushes from the steps of state parliament, towards a scared child. These are some of the AI-generated images being used as part of a social media advertising campaign attracting thousands of views less than 100 days out from the Victorian election.
Also by Henry Belot
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 14 articles by Henry Belot →

Topics

AMA Australia Australian Microsoft RSM Australia

Subjects

Microsoft ORG · 6× Pal PERSON · 3× AMA ORG · 2× Australia GPE · 2× Australian NORP · 2× Ashwin Pal PERSON · 1× Australians NORP · 1× Prins Ralston PERSON · 1× RSM Australia ORG · 1× The Australian Computer Society ORG · 1×

Narrative

Ashwin Pal, a partner at the risk advisory firm RSM Australia, said his clients had activated business continuity and disaster recovery plans, but many businesses didn’t have a fallback. “A protracted event like this can easily be the straw that breaks the camel’s back for smaller entities,” Pal said.
framing: assertive · carried by 1 article(s) · first seen 2026-11-14
The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned.

Claims (27 extracted, 4 hedged)

The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned. uncertain
experts → force → dollars
The US software company has said it is “deeply sorry” for a widespread outage that caused disruption to millions of users, organisations and businesses across the globe – and that it has “addressed the underlying issue”. asserted
it → say → issue
The company said the outage was a “technical issue” not related to cyber-attacks or AI agents, and that it continued to gradually restore services. asserted
it → say → services
Experts have said the outage exposes “Australia’s reliance on foreign technology” and that people unable to be paid, send an invoice, or access government services “are entitled to be worried”. asserted
people → say → services
The outage of Microsoft’s services, which began on Friday morning, lasted roughly 18 hours before services started to recover. asserted
services → begin → morning
Microsoft said it was bringing back services gradually to ensure a stable restoration. asserted
it → say → restoration
Ashwin Pal, a partner at the risk advisory firm RSM Australia, said his clients had activated business continuity and disaster recovery plans, but many businesses didn’t have a fallback. “A protracted event like this can easily be the straw that breaks the camel’s back for smaller entities,” Pal said. asserted
Pal → say → entities
Pal said Microsoft had obviously struggled to recover, which raised bigger questions. asserted
which → say → questions
“I’m a technologist and I’m actually flabbergasted as to how something like this could have happened … they pushed out a change which should have been tested,” Pal said. uncertain
Pal → ’m → change
The Australian Computer Society has renewed calls for the federal government to urgently review which critical IT systems rely on a single provider, and where backup options could keep the economy running. uncertain
options → renew → economy
The society’s chief executive, Prins Ralston, said the outage had “exposed Australia’s reliance on foreign technology”, particularly on small businesses. asserted
outage → say → businesses
“Australians who couldn’t get paid, couldn’t send an invoice, or couldn’t reach a government service this morning are entitled to be worried,” Ralston said. asserted
Ralston → pay → service
Australian hospitals and health clinics were affected by the outage, although the Australian Medical Association (AMA) on Friday said had been no impacts for patient care. asserted
Association → affect → care
“We’ve had some facilities return to using paper for scripts because authentication to get into lots of prescribing software requires multifactor verification, which requires you to be able to access your Microsoft-supported email,” said the AMA’s president, Dr Michael Bonning. asserted
president → have → email
Courts in South Australia and Victoria reported that the outage had affeced its email system. asserted
outage → report → system
Many schools across the country were also affected. asserted
schools → affect → country
Service NSW, the one-stop shop agency for residents, drivers, and business owners to access government services, encouraged customers to delay their visits to its service centres. asserted
residents → access → centres
Federal government departments have also been maffectedy the outage, including national security agencies. asserted
departments → include → agencies
The head the domestic spy agency Asio, Mike Burgess, on Friday said the organisation’s systems “operate on multiple levels”, adding that they had been affected “on one level, yes, but not completely”. asserted
they → say → level
The outage has affected businesses and organisations across the world that use Microsoft products. asserted
that → affect → products
In the UK, healthcare systems were disrupted and several British police forces urged people not to try to report crimes online and to phone them in instead. asserted
forces → disrupt → them
US government offices across the country have been affected by the outage, including congressional offices that heavily rely on Outlook email. asserted
that → affect → email
The US House’s chief administrative officer that handles IT for the chamber sent out a “campus-wide alert” to staffers on Thursday about the outage, Politico reported. asserted
Politico → handle → outage
In Japan, the shipping company Sagawa Express said it was unable to accept online reservations for some of its services at airports and train stations while Taisho, a leading pharmaceutical company, said it was having to handle orders by phone. asserted
it → say → phone
When stock market trading opened on Wall Street, shares in Microsoft dipped slightly, down 1.1% at $516.86. asserted
shares → open → 516.86
Microsoft has suggested the outage may have been caused by problems with the settings applied to servers responsible for keeping Microsoft 365 up and running. uncertain
outage → suggest → Microsoft
Microsoft’s executive vice-president of Copilot, Charles Lamanna, said: “We regret that today’s outages caused disruptions for our customers, and we are working to address the issue.” asserted
we → say → issue
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