WestJet passengers brace for disruptions as flight attendant strike looms
Flight attendants could walk off the job as soon as Sunday, but a deal is still possible before then
As WestJet's flight attendants prepare to walk off the job as soon as Sunday if a deal isn't reached by then, passengers are bracing for disruptions.
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passengers → brace → disruptions
The Canadian Union of Public Employees (CUPE), which represents WestJet's 4,400 flight attendants, issued a 72-hour strike notice early Thursday morning.
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which → represent → notice
In response, WestJet issued a 72-hour lockout notice of its own.
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WestJet → issue → own
A strike notice doesn't mean flight attendants have to walk off the job, but according to a representative for the union, the two sides are still far apart on some key issues.
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sides → mean → issues
That has passengers like Ken Wallin worried that they won't be taking off as planned.
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they → have → Wallin
He and his wife are supposed to fly to Ireland to celebrate their 29th wedding anniversary on Monday.
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They've been saving for the vacation since they had to cancel their last trip due to the pandemic.
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they → save → pandemic
If the strike disrupts this flight, it'll mean another scrapped vacation for the pair.
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it → disrupt → pair
"It's eight, nine months of planning and a lifetime of waiting … out the window," said Wallin.
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Wallin → say → window
He's looked into booking with another airline, but Wallin says he hasn't been able to find any other direct flights at a reasonable price.
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he → look → price
And while WestJet is letting passengers with flights booked between July 30 and Aug. 4 switch or cancel their bookings at no cost, Wallin is only able to get a travel credit in his case — which isn't a great option for him, as a not-so-frequent flyer.
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which → let → flyer
"We're just holding out that it's all gonna turn out in the end," Wallin said.
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Wallin → hold → end
WestJet flight attendants' union serves 72-hour strike notice
WestJet allowing passengers to change or cancel certain flights due to threat of strike
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passengers → serve → strike
But for other travellers, like Armin Ataee, missing a flight isn't an option.
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missing → miss → flight
Ataee travelled to Edmonton to visit his parents with no problems, but he had to rebook his return flight to Vancouver with another airline so he can make another flight out of Vancouver early next week for a conference.
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he → travel → conference
He took the WestJet credit, but had to spend an extra $200 for the last-minute booking back to Vancouver.
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"At the end of the day, it was better than losing it all," Ataee said of the credit.
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Ataee → lose → credit
"But there is frustration there because I thought at the very least I would get the cash back."
Travellers can rebook or wait
WestJet reiterated in their Thursday statement that some passengers can still rebook or cancel flights at no cost.
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passengers → be → cost
But only passengers with certain kinds of bookings can get a refund back to their original form of payment.
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passengers → get → payment
Those who booked PremiumFlex and BusinessFlex flights, or premium and business passengers travelling between Canada and Asia, can get their cash back, and others will get a refund in the form of a travel credit.
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others → book → credit
"So you could be stuck with a bunch of money sitting in an account that you can only use for flights booked on the WestJet website," said T.J. Dunn, a Vancouver-based travel expert and writer.
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Dunn → stick → website
Travellers who booked a WestJet flight through a third party will also have to make changes through the agency they booked with directly.
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they → book → agency
If WestJet cancels flights, Dunn says the company has a responsibility to rebook passengers via other airlines — but that could be easier said than done on a busy summer long weekend.
"If your flight hasn't been cancelled yet, in theory it's still scheduled to run," Dunn said.
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Dunn → cancel → theory
"If you're able to wait and hold off … things could get resolved in the meantime."
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things → wait → meantime
As of midday on Thursday, WestJet didn't appear to have started cancelling flights.
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WestJet → appear → flights
Dunn recommends travellers look for alternative flights that they could possibly rebook on in case their trip does wind up cancelled, which could make things easier should they have to make new plans.
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they → recommend → plans
Still time to make a deal
With strike and lockout notices issued, the pressure is on for both sides to reach an agreement.
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sides → make → agreement
And sometimes that pressure is a good thing, says Barry Eidlin, a McGill University professor and labour scholar.
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"That pressure cooker environment … often creates the conditions that are necessary for the parties to actually knock their heads together and come out with a negotiated agreement," Eidlin said.
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Eidlin → create → agreement
That's often why the two sides seem so far apart, before they reach an 11th-hour deal and narrowly avoid a strike, Eidlin says.
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Eidlin → seem → strike
That's what happened with Air Transat's negotiations with its pilots in December, when the union and the airline came to an agreement just hours before pilots were set to take job action.
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pilots → happen → action
The big issue both sides are still fighting over is fair pay.
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sides → fight → ?
Flight attendants say an average of 35 hours per month go unpaid under WestJet's current "credit hour" system.
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average → say → system
That pay structure compensates flight attendants for ground duties, delays and other required work by paying them a set amount of credit hours per flight, which can change depending on the trip.
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which → compensate → trip
WestJet says the credit system is standard in the industry, and it argues flight attendants are paid at a higher rate under this pay structure in order to compensate for additional duties during what flight attendants consider unpaid time.
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attendants → say → duties
In that case, John Gradek, former Air Canada director and aviation management professor at McGill University, says the union was able to galvanize a lot of public support for flight attendants, who ultimately secured an agreement that pays them for some time worked on the ground.
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that → say → ground
"I think that CUPE in the WestJet case is hoping for that same wave," Gradek said.
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Gradek → think → wave
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