A British holidaymaker found herself scammed out of £900 after complaining about her plane seats online.
asserted
herself → find → seats
Sharon Morrell, 48, had booked a four-night package holiday with her family to Palma, Majorca.
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Morrell → book → Palma
Alongside her husband and two children, the bus driver travelled with Ryanair from Bristol to the hotspot on October 24.
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driver → travel → October
However, when boarding the aircraft, Mrs Morrell found that several seats were 'completely soaked' due to inclement weather, and a cabin door being left open.
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door → board → weather
The mum-of-two alleges she was only given a wad of paper towels with which to tackle the 'puddles', and took to social media to let out her frustration.
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she → allege → frustration
She then received a phone call from what she believed was Ryanair's customer service team, offering her compensation.
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she → receive → compensation
However, after downloading two apps to receive her compensation, which the caller convinced her was necessary to do, alarm bells started to sound when payments amounting to £900 started leaving Mrs Morrell's bank account, and going to one in Kenya.
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payments → download → Kenya
Sharon Morrell headed to Majorca with her two children and husband last month
However, when they boarded the Ryanair flight from Bristol the family discovered their seats were wet from rain coming in through the door
Mrs Morrell, from near Bristol, said: 'We've flown with Ryanair before and not really had any issues.
'
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We → head → issues
We were waiting on the stairs for everyone to board the plane, so we were getting soaked then as well.
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we → wait → plane
Obviously Ryanair can't help if there's downpours.
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Ryanair → help → ?
'So we got inside the plane and the seats on the left and right side were soaking wet.
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seats → get → side
Even the seats behind were soaking too.
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seats → soak → ?
There were 11 overall that were soaked.
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that → be → ?
They weren't just a little bit wet - there were puddles.'
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They → be → ?
She felt 'there were some things [staff] could do' such as covering the seats with sheets.
'
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staff → feel → sheets
They can't expect for people to just sit on wet, puddle seats.
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people → expect → seats
I said to the staff "are we expected to just sit on this?
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we → say → this
This is ridiculous",' Mrs Morrell recalled.
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Morrell → recall → ?
They said "we'll sort it out in a minute, just get seated so we can get everyone boarded".
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everyone → say → minute
I'm soaking wet as it is from the stairs, then we're expected to sit on a two-hour flight without the seats being dried.'
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seats → expect → flight
After complaining about the matter online, the holidaymaker was contacted by what she thought was Ryanair's customer service department
Instead of receiving compensation, she noticed money was coming out of her account
Cabin crew apparently 'grabbed a couple of hand towels from the toilet and handed them' to passengers to dry their seats with.
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crew → complain → seats
Mrs Morrell is currently pursuing the fraud case with her bank, and shared how the two incidents have put her off travelling with Ryanair or even going abroad again.
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incidents → pursue → Ryanair
She said: 'I received a phone call which I thought was from Ryanair's customer support team, ringing us asking if we'd filed a compensation form, but we'd literally just arrived.
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we → say → form
They said "no problem, and we can compensate you £200 each for you and your husband for what's happened".
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what → say → you
He sounded genuine.
'
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He → sound → ?
They said we have to download two apps for them to safely transfer the money.
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them → say → money
We did all this and I said "why are there payments leaving my account when it should be the other way around?"
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it → do → account
He said "it's normal process and it's actually payments we're putting into your account".
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we → say → account
He said "this is how it goes".
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it → say → ?
The payments were declined so they made me download a different app, but then they started asking me what the balance was in my account, at which point we realised something wasn't right and I hung up the phone on him.'
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I → decline → him
The Brit realised she was speaking to a scammer after money started going to an account in Kenya
There was a total of £900 pending to leave Mrs Morrell's account but she only realised what was happening when she noticed 'the payments were going to Kenya'.
She said: 'It's so easy to be sucked in and I just can't believe how easy it is to get scammed.
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it → realise → Kenya
Anybody can fall for these scams.
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Anybody → fall → scams
It's my own fault, I got sucked into this.
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I → suck → this
I will never be flying with Ryanair again, I don't even want to go abroad again.'
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I → fly → Ryanair
A Ryanair spokesman said: 'Due to adverse weather conditions (Storm Boelo) during boarding at Bristol on 24 Oct, a small number of seats near the aircraft door became damp from rainwater entering the cabin.
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rainwater → say → cabin
Crew assisted affected passengers by wiping down the seats and this flight operated normally from Bristol to Palma de Mallorca.'
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flight → assist → Mallorca
The Aporia
