Claims extracted
18
sentences that state something as happening or true
Uncertain
11%
2 of 18 hedged
("reportedly", "may", "according to")
Leaning
Leans left
of the writing, not the subject · beta estimate
Publisher signals
66/100
New York Post's corrections and
hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Fast-food chains are going old school with an innovative customer service update: human cashiers.
asserted
chains → go → update
The push for touch-screen kiosks, mobile app deals, and digital ordering has been sweeping across favorite fast-food chains for years.
asserted
push → sweep → years
McDonald’s, Burger King and Starbucks have all offered exclusive in-app promotions to nudge customers online, while installing self-service kiosks in place of traditional counter service.
asserted
McDonald → offer → service
But after facing customer frustration and growing demand for personal service, these chains are beginning to backtrack.
asserted
chains → face → service
Multiple chains are now launching programs and messaging that emphasize customer service and traditional hospitality, reversing course after years of prioritizing tech-infused automation.
asserted
that → launch → automation
Just two years ago, McDonald’s rolled out advanced digital kiosks designed to reduce reliance on human cashiers.
asserted
McDonald → roll → cashiers
Now, the company has announced its “Make it Golden” initiative to retrain two million global employees on customer service skills.
asserted
it → announce → skills
The fast-food giant also plans to issue more customer service evaluations to pinpoint areas needing hospitality improvements.
asserted
giant → plan → improvements
McDonald’s isn’t scrapping kiosks entirely but wants to strike a balance, so an employee is always on hand for customers who prefer human interaction.
asserted
who → scrap → interaction
“I went (to McDonald’s) late at night recently and there was one person working,” said a Redditor.
asserted
Redditor → go → night
Starbucks and Burger King are similarly refocusing on the customer experience, according to the Wall Street Journal.
uncertain
Starbucks → refocus → Journal
Burger King is redesigning its restaurants to place ordering kiosks alongside walls rather than directly in front of the lobby entrance where patrons typically queue up.
asserted
patrons → redesign → entrance
Burger King President Tom Curtis said the company wants to cater to guests seeking a friendly face—even though Burger King’s CEO claimed in 2023 that digital kiosks eliminate “stressful interactions” at counter registers, according to Business Insider.
uncertain
kiosks → say → Insider
Meanwhile, Starbucks is pouring $1 billion into a comprehensive storewide makeover in an effort to attract guests who feel “lonely and disconnected.”
asserted
who → pour → guests
Over the past nine months, 1,000 locations have received updates featuring upholstered leather seating, rugs, bookshelves, houseplants, ceramics, curtains, mirrors, and fresh paint.
asserted
locations → receive → seating
The coffee giant has added 25,000 extra seats and additional power outlets to encourage patrons to stay, reinforcing the coffeehouse as a traditional “third place” between home and work.
asserted
giant → add → home
They’ve also worked to bring back personalized cup messages, buying around 200,000 Sharpies to bring cup messages back.
asserted
They → work → messages
Their goal is to have Starbucks feel less like a pick-up point, but a destination for human connection and relaxation.
“The world is coming back to this, being in a place and meeting with humans, not being distant,” Starbucks’ senior vice president of coffeehouse design told the Financial Times.
asserted
president → have → Times
The Aporia
