A man who lives with diabetes was outraged after an airline refused to let him board with his service dog on a flight home from Canada.
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him → live → Canada
Matias Rodriguez, a Chilean construction worker, was traveling to Chile from Vancouver with Logan, his Great Dane service dog, when Vancouver International Airport staff told him that his travel companion was too big to board the plane on October 24.
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companion → travel → October
Vynka Contreras, a friend of Rodriguez and his translator, said he called the airport prior to his flight to notify he was bringing his service animal and completed all necessary paperwork.
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he → say → paperwork
'When I went to drop my friend off at the airport, he was told that there was no seat for him to accommodate Logan and also that the dog was too big,' Contreras told the Daily Mail.
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Contreras → go → Mail
Contreras said Logan was originally allowed on the flight to Vancouver and submitted photo proof of the Great Dane on board the aircraft.
'
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Logan → say → aircraft
He flew back here with no problem, so why does it make any issue flying back home?
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it → fly → issue
I don’t understand why,' Contreras said.
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Contreras → understand → ?
Rodriguez told CTV News Logan has been trained to detect changes in his owner's blood sugar and alert him for any potential diabetic emergencies.
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Logan → tell → emergencies
According to the Aeromexico's website, travel guidelines for service animals (SVAN) state: 'There is no specific weight established to fly with a service pet.'
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guidelines → accord → pet
Matias Rodriguez, a Chilean construction worker, was traveling to Chile from Vancouver, Canada with Logan, his Great Dane service dog, when Vancouver International Airport staff told him the animal was too big to board the plane on October 24
Contreras said Logan was originally allowed on the flight to Vancouver without a problem and submitted photo proof of the Great Dane on board the aircraft
According to the AeroMexico's website, travel guidelines for service animals (SVAN) state: 'There is no specific weight established to fly with a service pet'
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guidelines → travel → pet
'In case it is of medium or large size, our customer will be relocated to a seat opposite to a bulkhead to prevent invading the space of other customers or the aisle,' the guidelines continued.
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guidelines → relocate → customers
'For medium or large service animals accompanying the passenger, a seat opposite the bulkhead can be assigned at no charge.'
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seat → accompany → charge
After refusing to let Rodriguez board Saturday's flight, Aeromexico rebooked him to travel the next day.
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Aeromexico → refuse → him
'They had to rebook him again to the next day.
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They → have → day
The next day, the same thing, all the flight is booked,' Contreras told the Daily Mail.
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Contreras → book → Mail
Rodriguez said he offered to purchase three seats in a row to accommodate the size of his service animal.
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he → say → animal
He has set up a similar arrangement in the past on Aeromexico flights as well as other airlines to safely travel together with Logan.
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He → set → Logan
Contreras said the airline staff informed Rodriguez he would have to purchase a first-class ticket costing more than $3,300 if he wanted to continue his trip plans.
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he → say → plans
The airline staff told Rodriguez it still did not guarantee Logan would be allowed on board.
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Logan → tell → board
Vynka Contreras, (pictured) a friend and translator for Rodriguez, told the Daily Mail that Rodriguez called the airport prior to his flight to notify he was bringing his service animal and completed all the necessary paperwork
Rodriguez told CTV News he offered to purchase three seats in a row to accommodate the size of his service animal
Rodriguez said that due to his medical conditions, leaving Logan behind was never an option.
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leaving → picture → Logan
Contreras stated Rodriguez's temporary work status in Canada has expired and he wanted to travel to his home in Chile to reapply.
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he → state → Chile
After reapplication, he planned to return back to Vancouver.
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he → plan → Vancouver
'He is desperate to leave the country as his imigration status is up trying to do the best we can,' Contreras told us.
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Contreras → leave → us
Rodriguez has since purchased a first-class ticket for October 31 in another attempt to board an Aeromexico flight with Logan.
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Rodriguez → purchase → Logan
The Daily Mail has reached out to Matias Rodriguez and Aeromexico for comments or additional details.
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Mail → reach → comments
The Aporia
