Solera, a global leader in vehicle lifecycle management solutions, today announced that ShopCentral has been named a 2026 MOTOR Top 20 Awards winner, recognizing an innovation designed to help redefine how automotive repair businesses operate in an increasingly complex, connected and AI-enabled industry.
asserted
businesses → announce → industry
Across the world, automotive repair is undergoing profound change.
asserted
repair → undergo → change
Increasing vehicle complexity, technician shortages, rising costs and rapidly evolving customer expectations are putting pressure on traditional operating models.
asserted
complexity → increase → models
Solera availed the opportunity to solve these challenges differently, connecting data, technology and intelligence across the vehicle lifecycle and applying AI-driven innovation to make repair smarter, faster and more profitable.
asserted
repair → avail → innovation
ShopCentral brings that vision directly into the repair shop, creating a connected operating platform that brings critical workflows, intelligence and business operations together in one environment.
asserted
that → bring → environment
What distinguishes ShopCentral is not simply the number of workflows it brings together, but the intelligence, scalability, connectivity and AI-driven innovation behind them.
asserted
it → distinguish → them
Designed for enterprise organizations and independent repairers alike, the platform connects repair order management, digital inspections, customer communications, payments, reporting and business operations while integrating with capabilities such as Solera’s multi award-winning Identifix Direct-Hit®.
asserted
platform → design → Hit
Instead of forcing repairers to move between disconnected systems, manually transfer information or piece together data to understand what is happening in the business, ShopCentral creates a connected operating environment where information moves seamlessly across workflows, teams and locations.
asserted
information → force → workflows
This gives technicians faster access to the information they need, gives managers greater visibility into performance, and enables businesses to identify opportunities, address issues, and make better decisions faster.
asserted
they → give → decisions
Just as importantly, that connected data creates the foundation for AI to deliver increasingly powerful intelligence and automation throughout the repair process — helping shops improve productivity, strengthen customer engagement and operate more profitably.
asserted
shops → connect → engagement
For enterprise operators, the challenge is becoming increasingly complex.
asserted
challenge → become → operators
Growing vehicle complexity, technician shortages, rising labor and operating costs, margin pressure and increasing customer expectations are colliding with an operating model that, for many organizations, still relies on fragmented technology, inconsistent processes and limited visibility across locations.
asserted
that → grow → locations
Managing dozens or hundreds of shops through separate systems makes it harder to standardize operations, understand performance, deploy technology consistently and identify where revenue or productivity is being lost.
asserted
revenue → manage → technology
ShopCentral changes that equation.
asserted
ShopCentral → change → equation
A single cloud-based platform gives enterprise operators centralized visibility and control across the organization while enabling consistent workflows, reporting and performance management at every location.
asserted
platform → base → location
Leaders can see what is happening across the business, benchmark performance, identify opportunities and scale best practices without stitching together information from multiple systems.
asserted
what → see → systems
And because ShopCentral is built as an intelligent, connected platform, new capabilities and AI-driven innovation can be deployed across the enterprise without adding another layer of technology or complexity.
asserted
capabilities → build → technology
For individual shops, the value is equally clear: one place for the tools, information and intelligence needed to run the business, without the complexity and cost of managing multiple systems.
asserted
value → need → systems
From helping technicians find information faster to simplifying customer communications, reducing administrative work and giving owners a clearer view of business performance, ShopCentral allows teams to spend less time managing technology and more time repairing vehicles and serving customers.
asserted
teams → help → customers
At any scale, ShopCentral makes running a repair business simpler, smarter and more efficient.
asserted
running → make → business
The recognition is consistent with the overwhelming feedback the product received during its initial launch at SEMA in 2025.
asserted
product → receive → 2025
“Most of the systems are geared towards a one-person operator, one-store operator, so we are really looking for a software that has multiple store capability,” said Lee Hughes, Controller at Big O Tires of Las Vegas.
asserted
Hughes → gear → Vegas
“Managing 100 sites, we have 600 employees and don’t want to set permissions 600 times.
asserted
we → manage → permissions
I want to have a role set up, and we set the rights for the role and they automatically inherit those rights.
asserted
they → want → rights
If you do that one at a time, it’s not sustainable.
asserted
it → do → time
I need tools that will help me push that to every location,” said Steve Waibel, Director of Information Technology at Brake Masters.
asserted
Waibel → need → Masters
If you can’t build a system at an enterprise, cloud-based level, that’s the future,” said David Mackey, COO of Western Automotive LLC DBA Big O Tires.
asserted
Mackey → build → Tires
This feedback only confirms Solera’s vision, strategy and commitment to solve a long-standing industry challenge and reflects the pace at which Solera is bringing AI-driven innovation into the repair ecosystem.
asserted
Solera → confirm → ecosystem
This platform features seamless integrations including Identifix Direct-Hit®, Intuit QuickBooks® Online and 1stMILE payments, alongside a redesigned Service Status Hub, expanded reporting, faster repair order workflows and new capabilities supporting technician productivity, multi-location organizations and fleet operations.
asserted
platform → feature → productivity
AI-driven capabilities will continue to build on these connected workflows, helping transform the data generated throughout the repair process into actionable intelligence.
asserted
capabilities → drive → intelligence
Each integration and enhancement addresses a real operational challenge facing repair businesses today while expanding the connected foundation on which Solera can continue building what comes next.
asserted
what → address → which
“ShopCentral fundamentally changes what it means to run a repair business,” said Meredith Zimmerman, Senior Vice President of Vehicle and Collision Repair Solutions at Solera.
asserted
Zimmerman → change → Solera
“For too long, shop management technology has focused on processing transactions.
asserted
technology → focus → transactions
ShopCentral puts intelligence at the center of the operation, connecting data, workflows and decisions across the business in one AI-powered platform.
asserted
ShopCentral → put → platform
For enterprise repair organizations, that means greater visibility, smarter decisions and the ability to drive performance at scale.
asserted
that → mean → scale
MOTOR’s recognition reinforces what we set out to deliver — a new standard for intelligent automotive repair.”
asserted
we → reinforce → repair
“ShopCentral moves shop management from software that records the business to intelligence that actively runs through it,” said Victoria Repice, Senior Vice President of Product Management at Solera.
asserted
Repice → move → Solera
“We’ve unified workflows, enterprise-scale data and AI in a cloud-native platform that turns activity across the repair operation into actionable intelligence.
asserted
that → unify → intelligence
ShopCentral gives repair organizations the ability to see more, know more and act faster, transforming complexity into intelligence and intelligence into performance.
asserted
ShopCentral → give → performance
There is nothing else in the market that brings this level of intelligence to the center of running a repair operation.
asserted
that → be → operation
…and 15 more, not listed.
The Aporia
