A loyal Texas Roadhouse customer is going viral after claiming he repeatedly got a cheaper cut of steak than what he ordered, leaving him wondering if he was being ripped off.
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he → go → him
Kenneth Card took to TikTok in early October to warn other customers that he received a sirloin instead of a filet mignon three times at a Texas Roadhouse in Forsyth, Illinois.
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he → take → Forsyth
His post has since gotten over 30,000 views.
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post → get → views
Card told Fox News Digital that his experience working in hotel and restaurant kitchens preparing and cutting steaks made him confident he could tell the difference.
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he → tell → difference
"I know what types of meat I get whenever I receive it," Card said.
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Card → know → it
Card said he has been going to the Texas Roadhouse location about once a week for over a year, and had even built a rapport with staff.
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he → say → staff
The first time it happened, he told staff he thought he had received the wrong steak and they gave him a filet.
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they → happen → filet
On his next visit, he said, he ate the steak without raising the issue.
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he → say → issue
When he ordered filet mignon again on a third visit, Card said, he spoke with a manager.
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he → order → manager
"I was like, 'Look, this is the third time that y'all tried to sell me a sirloin or whatever else kind of steak it is besides a filet,'" he recalled.
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he → look → filet
The restaurant took the steak away to get a second opinion, Card said, and staff told him it was not what he had ordered.
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he → take → what
He said he waited for a new one, asked for it to go and posted his video after getting home.
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it → say → video
"I just wanted to get the word out that, 'Hey, you're getting ripped off if you're ordering this and they're selling you this,'" Card said.
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Card → want → this
The 8-ounce sirloin costs about $20 at the restaurant's Forsyth, Illinois, location, according to its website, while the filet mignon costs about $30.
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mignon → cost → 30
He said he was surprised by the attention and just wanted to make sure people are getting what they pay for.
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they → say → what
A spokesperson for the company said it has "not been able to track that this occurred on three occasions," but confirmed it was corrected onsite once.
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it → say → occasions
Management "quickly made it right," the spokesperson said.
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spokesperson → make → ?
Some commenters said it was likely just an issue with that specific location, while others admitted they wouldn't know the difference between the two cuts.
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they → say → cuts
"For those of us who don't know the difference, they would get by with that," one man said.
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man → know → that
"Fortunately, you happen to know the difference.
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you → happen → difference
"[A filet] melts in your mouth.
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filet → melt → mouth
It's very tender," Card said, while the sirloin is "a little grittier, a little chewier."
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sirloin → say → ?
The chain said it was aware of Card's post and looked into the allegations, confirming one mix-up to Fox News Digital, saying management corrected it by providing Card with a filet.
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management → say → filet
A spokesperson for the company said it has "not been able to track that this occurred on three occasions," but confirmed it was corrected onsite once.
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it → say → occasions
Management "quickly made it right," the spokesperson said.
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spokesperson → make → ?
It added that team members double-check food for quality and accuracy as it is expedited from the kitchen.
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it → add → kitchen
Customers who believe they received the wrong steak or were charged incorrectly should alert their server at the time, a spokesperson said, so the issue can be addressed by the restaurant team.
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issue → believe → team
Card, however, said he does not expect to return to the Forsyth location.
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he → say → location
"I think I'm done going in there," he said.
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he → think → ?
"I'll try somewhere else."
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I → try → ?
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