‘On the verge of breakdown’: MPs’ staff burnt out from online hate

Read the original at The Sydney Morning Herald ↗
Cite

Newling, N. (2026, October 24). ‘On the verge of breakdown’: MPs’ staff burnt out from online hate. The Sydney Morning Herald. https://www.smh.com.au/politics/federal/on-the-verge-of-breakdown-mps-staff-burnt-out-from-online-hate-20261024-p6184e.html?ref=rss&utm_medium=rss&utm_source=rss_feed

Dated from the outlet's own feed. Check the original for its byline.

The Sydney Morning Herald · collected 2026-10-24 · by Nick Newling

Quick Summary

Independent and minor party MPs are facing an overwhelming amount of online hate and threats directed at their offices, causing significant stress for their staff. This abuse is so severe that some politicians have had to turn off phone lines and instruct staff not to read emails to avoid the constant stream of vitriol. For example, NSW Greens Senator Mehreen Faruqi reported instances where her office received pictures of human feces, leading to emotional distress among her team members. Senator Fatima Payman highlighted that her staff are on the verge of breaking down due to sustained abuse and noted that she receives fewer staffing resources compared to other crossbench senators, limiting her ability to manage the workload effectively.
Written locally by qwen2.5:14b on 2026-10-24, using this article's own text rather than the other coverage of the same event (that is the story summary below).

AI analysis runs on qwen2.5:14b, locally

Story summary

MPs' staff in Australia are experiencing severe burnout due to a surge in online hate and threats directed towards their offices. Independent MP Mehreen Faruqi, a Greens senator from NSW, reported that her team has been inundated with abusive calls and emails, leading them to sometimes avoid answering phones or reviewing constituent messages. One of Faruqi's staff members recently stepped back from their job due to feeling overwhelmed by the constant vitriol. This issue is not isolated; threats against federal politicians are at an all-time high, prompting some MPs to use private fundraising to hire additional advisors to handle the workload. The Australian Federal Police Commissioner confirmed that her force is charging one individual per week with threats to politicians in response to this growing problem. The Parliamentary Workplace Support Service (PWSS) has provided training and support for affected staff but struggles to keep up with the increasing volume of abuse.

Written for “Mps Staff Burnout From Online Hate” on 2026-10-24, grounded in this article and the 0 other(s) covering the same event.
Why this leaning score
The article's own words the score was based on. Each is quoted verbatim and was checked against the article text before being stored, so you can find it in the original.
Reading Leans left (beta estimate) Confidence high
Leaning: leans left for article 103553 (high confidence, 1 verified quote) · logged 2026-10-24

Story

📰 Mps Staff Burnout From Online Hate
Politics · 1 article(s) covering the same event.

Compared with similar articles

This article reads leans left and hedges 0% of its claims. Each row says how that neighbour differs.
The Guardian
⚖️ leaning not scored 🔴 10% hedged 3 of 29 📰 publisher trust 66
“Article A describes a specific car attack on Helen Haines at a dog park and her office, while Article B discusses broader issues of staff burnout due to online threats against politicians, mentioning the attack on Haines as context but not detailing it.”
The Guardian
⚖️ leaning not scored 🔴 6% hedged 2 of 32 📰 publisher trust 66
“Article A reports on the immediate aftermath and charges related to the targeted attack on Helen Haines, while Article B discusses broader issues of threats and abuse against MPs' staff following the attack.”
ABC News (AU)
⚖️ leaning not scored 🔴 13% hedged 5 of 38 📰 publisher trust 68
“While both articles mention threats and harassment towards politicians following an attack on Helen Haines, they describe different aspects: one focuses on the advice to MPs for personal safety, while the other discusses the impact of online hate on MPs' staff.”
The Sydney Morning Herald
⚖️ Leans left 🔴 4% hedged 4 of 100 📰 publisher trust 61
“While both articles discuss hostility and threats towards politicians, Article A focuses on a specific physical attack on MP Helen Haines, whereas Article B discusses the broader issue of online hate and threats against MPs following the same attack.”
ABC News (AU)
⚖️ leaning not scored 🔴 0% hedged 0 of 30 📰 publisher trust 68
“Article A describes the car-ramming incident against MP Helen Haines and its context, while Article B discusses the broader impact of threats on MPs' staff following the attack.”
The Sydney Morning Herald
⚖️ Leans strongly left further left than this 🔴 0% hedged 0 of 35 📰 publisher trust 61
“Article A describes a personal account of violence against Helen Haines in rural Victoria, while Article B discusses broader threats and abuse faced by MPs' staff following the attack on Helen Haines.”
The Sydney Morning Herald
⚖️ Leans left 🔴 7% hedged 3 of 41 📰 publisher trust 61
“The articles discuss related issues but refer to different occurrences and timeframes; Article A refers back to an alleged terror attack ten months ago, while Article B discusses current threats and abuse following a recent attack on Monday.”
ABC News (AU)
⚖️ leaning not scored 🔴 10% hedged 3 of 30 📰 publisher trust 68
“While both articles discuss concerns following an attack on Helen Haines, they describe different aspects: one focuses on WA politicians' response to safety concerns for MPs, and the other on staff burnout from online hate due to a hostile political climate.”
ABC News (AU)
⚖️ leaning not scored 🔴 8% hedged 4 of 49 📰 publisher trust 68
“The articles discuss different aspects of threats and stress faced by MPs but describe distinct situations involving staff versus MPs themselves traveling in rural areas.”
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

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Claims extracted
32
sentences that state something as happening or true
Uncertain
0%
0 of 32 hedged ("reportedly", "may", "according to")
Leaning
Leans left
of the writing, not the subject · beta estimate
Publisher signals
61/100
The Sydney Morning Herald's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Politics
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-10-24 · how these are computed

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Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Sydney Morning Herald · 4848 article(s) · 11 correction(s) detected
Running correction rate · 11 correction(s)

Who wrote this

Nick Newling
31 article(s) here · 0 carrying a prediction
🔮 Proportional staffing would more than double One Nation’s staff, from four to nine, and raise salaries so the party could attract more experienced employees.
🔮 “We would not [make a determination] unless we conducted a thorough, proper investigation under the NACC Act,” Kilgour told the inquiry.
🔮 “Normally, it would be Helen up in front of the media speaking, and she’s pretty good at that.
🔮 When Catherine King was elected to federal parliament 25 years ago, she would spend plenty of time in the open with constituents: chatting to them across her reception desk and travelling around her regional Victorian electorate with a caravan that doubled as a mobile office.
🔮 The senator criticised Shoebridge for saying he had requested time off “because I knew it would be read as validating a story where there isn’t one”.
🔮 Senator Jordon Steele-John will not attend parliament while allegations against him are investigated, as Greens leader David Shoebridge again refused to say whether the results of an independent inquiry into the senator should be made public.
🔮 Labor’s flagship online safety bill will penalise platforms that allow users to advocate gender-based violence, but Communications Minister Anika Wells has removed the promotion of illicit-drug use from its expanded list of harmful online content.
🔮 The Coalition, the Greens and One Nation have teamed up in the Senate to scrap a bill that would have dumped private health insurance rebates for people over 65, infuriating the Albanese government, which had planned to use the $3 billion in savings on aged care.
🔮 Home Affairs Minister Tony Burke has challenged the Coalition to explain how they will pay the billions needed for a plan to remove over 400,000 migrants on bridging visas from the country, as Opposition Leader Angus Taylor insisted his plan could not be fully costed until closer to the election.
🔮 Despite the wash of Liberal blue light painting the conference centre, and the watchful eyes of party founder Sir Robert Menzies looking down upon him from an enormous banner, Taylor couldn’t help but be overshadowed by the woman who has pillaged his party’s primary vote and set the political agenda for almost a year now.
Also by Nick Newling
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 31 articles by Nick Newling →

Topics

Australian Federal Police Greens NSW PWSS the Parliamentary Workplace Support Service

Subjects

Payman PERSON · 4× Faruqi PERSON · 3× Bradfield GPE · 2× Australian Federal Police ORG · 1× Greens NORP · 1× Helen Haines PERSON · 1× Krissy Barrett PERSON · 1× Mehreen Faruqi PERSON · 1× NSW GPE · 1× the Parliamentary Workplace Support Service ORG · 1×

Narrative

Scamps said young female staff in her office were on the front line of filtering threats and harassment that come into the office, saying they were often “trying to protect me from the vile abuse that comes in often based on misinformation.” A member of Scamps’ team recently stepped back from her job after feeling burnt out because of the amount of vitriol she was faced with daily.
framing: assertive · carried by 1 article(s) · first seen 2026-10-24
2026-10-24 · The Sydney Morning Herald
‘On the verge of breakdown’: MPs’ staff burnt out from online hate · assertive framing

Claims (32 extracted, 0 hedged)

Independent and minor party MPs say their staff are being inundated with threats and abuse being sent to their offices, with some resorting to private fundraising to employ enough advisers to share the significant workload. asserted
some → say → workload
Politicians have been forced to turn off their office’s phone lines, order staff not to review constituent emails, and send their employees home to recuperate, amid a deluge of vitriol. asserted
Politicians → force → vitriol
In the aftermath of the attack, Australian Federal Police Commissioner Krissy Barrett confirmed that her force was charging one individual a week with threats to politicians. asserted
force → confirm → politicians
NSW Greens senator Mehreen Faruqi told this masthead: “There have been times that I have had to tell staff to not answer the phones because all we are getting is calls of hate and abuse.” asserted
we → tell → hate
Faruqi said the emotional impact of the high volume of threats that come into her office directly challenges her ability to provide assistance to constituents, at times frustrating those who wish to speak with her. asserted
who → say → her
“We’ve often had training and support from the Parliamentary Workplace Support Service. asserted
We → have → Service
I have counselling quite a bit from PWSS. asserted
I → have → PWSS
Staff see social media, emails come through. asserted
emails → see → media
It hinders how we do our work,” Faruqi said. asserted
Faruqi → hinder → work
Faruqi and independent senator Fatima Payman separately spoke of separate incidents this week in which pictures of human faeces had been sent to their email inboxes, distressing staff members employed to monitor legitimate correspondence from constituents. asserted
pictures → speak → constituents
Payman said her office this week missed an email from the AFP regarding the conviction of a Queensland man who targeted her with menacing voicemails, emails and social media messages because her relevant staff member was taking a mental health day after exposure to “sustained abusive” content. asserted
member → say → content
“My staff are on the verge of breakdown and there is no practical way of sharing the burden without shutting the office entirely because, Labor, the party for workers doesn’t give a s--t about safety and wellbeing of the workers in my office,” Payman told this masthead. asserted
Payman → be → masthead
After leaving the Labor Party to sit as an independent last term, the senator was not afforded the additional “personal staffing” allocation provided to other senators, leaving her with the equal lowest staffing allocation of any crossbencher in federal parliament. asserted
senator → leave → parliament
Under federal legislation each MP is entitled to five electorate officers, but the provision of extra highly paid “personal staff” remains entirely under the prime minister’s discretion. asserted
provision → entitle → discretion
Anthony Albanese has been criticised for the way he grants staffing allocations, after both cutting the crossbench’s staffing following the 2022 election, and the opposition’s following the 2025 election. asserted
opposition → criticise → election
On the Senate crossbench, Jacqui Lambie has three additional advisers, David Pocock and Lidia Thorpe each have two, and United Australia Party senator Ralph Babet has one. asserted
Babet → have → one
Payman and One Nation senator Tyron Whitten, both representing Western Australia, are the only senators to have no additional staff. asserted
Payman → represent → staff
Payman has made repeated requests for additional staff, saying she cannot effectively represent Australia’s largest state without them. asserted
she → make → them
Independent MP Nicolette Boele has made similar requests for increased staffing which have been declined. asserted
which → make → staffing
A teal independent representing the inner-Sydney electorate of Bradfield, Boele has one additional staffer while the five other teal independents each have two. asserted
independents → represent → two
A reason for this discrepancy has never been provided. asserted
reason → provide → discrepancy
“As a woman in public life, I know the risks to me and my team are rising. asserted
risks → know → me
Bradfield is also home to large Jewish and Chinese-Australian communities who are being targeted,” the MP told this masthead. asserted
MP → target → masthead
“We asked for more staff to keep my team safe and to properly support communities, and were turned down. asserted
We → ask → communities
We asked again after the Bondi attack last December, and were turned down again.” asserted
We → ask → attack
Boele has had to privately fund a social media staffer to monitor online threats against her office. asserted
Boele → have → office
She said the current staffing arrangement isn’t “fair, safe or sustainable” for her office or the community she represents. asserted
she → say → office
Both independent senator David Pocock and teal MP Sophie Scamps also use private fundraising efforts to employ staff. asserted
Pocock → use → staff
Scamps said young female staff in her office were on the front line of filtering threats and harassment that come into the office, saying they were often “trying to protect me from the vile abuse that comes in often based on misinformation.” A member of Scamps’ team recently stepped back from her job after feeling burnt out because of the amount of vitriol she was faced with daily. asserted
she → say → vitriol
“The aggression, the toxicity, it takes its toll, she’s now left. asserted
she → take → toll
She was a beloved member of the team, but there’s only so much you can take,” Scamps said. asserted
Scamps → ’ → team
Subscribers can sign up to our weekly Inside Politics newsletter. asserted
Subscribers → sign → newsletter
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